State: Virginia Clear all filters (3 of 165 reviews match)
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1.0
Details
I paid an extra fee to have my cover expedited. It was supposedly shipped two weeks ago, when I went to track it on the freight line website, the tracking number would not work. Email number 1 to the cover guy about this got a reply of, “I’m looking into it”. No reply...
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1 comment
TheCoverGuy
#1753624

Hello, Thank you for letting us know about your experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify this situation for you? Sincerely, Anne Customer Care Manager

Review
#1662168 Review #1662168 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Reason of review
Order processing issue
2.3
Details
The cover was far from being custom...and they refused to issue me a refund. However, my Bank's Fraud Dept issued me a full refund. Don't mess with this unsavory company of hoodlums, you will get nothing less than a round around! My cover was two inches over the...
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7 comments
Anonymous
#1153384

Now who would believe that all these people are bunch of LIARS (over 50?) and the Cover guy is the only one telling the Truth...

Sure

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Review
#535965 Review #535965 is a subjective opinion of poster.
Product
The Cover Guy Cover
Reason of review
Poor customer service
Loss
$500
Preferred solution
Kill yourselves!

Update by user Apr 18, 2012

We have been contacted by a representative of The Cover Guy and have had our issues resolved to our satisfaction. It\'s unfortunate that this site will not allow removal of complaints, as in my case, the company came through in the end. Good for you Cover Guy folks!

Original review posted by user Apr 16, 2012

I...
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1 comment
Anonymous
#762615

Just checked my warranty - it's not 7 years - it's 7 years rated ! So I bought my "extreme cover" in September 2009 - so it's just over 4 year - and the warranty says that I pay 70% of the original charge.

Haven't contacted them yet - but looks like I'll have to pay shipping too. Shipped from H.S.T. Synthetics in Mississauga. Who the *** are these guys ?

My Extreme was supposed to have a taper so water and snow would "run off".

Mine had no taper. I have to tell you - this is no 7 year cover.

Review
#312517 Review #312517 is a subjective opinion of poster.

Contact The Cover Guy Customer Service

Mailing Address:
The Cover Guy
2315 Whirlpool St #968
Niagara Falls, New York 14305
United States
Phone:
(866) 622-6837
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