Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Poster increased review rating.

Update by user Jun 05

The issue has been resolved to my satisfaction. To be fair, a misunderstanding on my part contributed significantly to my frustration.

Original review posted by user May 31

custom cover purchased in 2015. Became waterlogged last winter.

Also stitching is falling apart. I believed there is a 7 year warranty. I wrote to TCG and sent in the required form with pictures. That was on April 4, 2019.

I received a robot reply email stating that "due to high volume...." they would get back to me in 5 business days. On May 8, 2019 I wrote again to the "TCG Warranty" only to get the exact same robot email. To date I have received no communication from the company. I have also called and left messages with my email address and phone number, because no one ever answers the phone.

No reply. I had a similar experience a year ago when I had to replace a piece of the cover lifter that I had purchased from them.

It took months, and most of that time was trying to get them to respond. How can they stay in business???

Product or Service Mentioned: The Cover Guy Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

The Cover Guy Cons: No customer service, Warenty the way they handeled the situation, Customer service.

  • Poor Customer Service Satisfation
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Hello, Please check your emails, as I believe we have already messaged you from


Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize that our product and service did not meet your expectations.

If you would kindly take the time to share your concerns with me at, I would be happy to help resolve the situation for you.

Thank you. Sincerely, Anne Customer Care Manager