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I am more disappointed than pissed. I special ordered an oversized hot tub cover last October which couldn't accomplish the number one task required.

It would not hold the heat in. The product is obviously ill designed and cheaply made.

The materials used were lightweight and the cover was super thin. Now 5 months later after numerous calls and photos to customer service they want me to spend more money to ship what is basically a piece of garbage

Product or Service Mentioned: The Cover Guy Hot Tub Cover.

Reason of review: Bad quality.

Monetary Loss: $750.

Preferred solution: Full refund.

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Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at so that we can rectify the situation for you? Sincerely, Anne Customer Care Manager