Product: The Cover Guy Spa Cover Clear all filters (3 of 3 reviews match)
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i had ordered a spa cover and never received it. I had made several attempts to reach them and didn’t receive a response until after I contacted pissed consumer. It was amazing. I guess they check your web site. I heard from them immediately after that and within a...
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TheCoverGuy
#1681283

We're glad we were able to resolve this to your satisfaction. Thank you for sharing your concerns and feedback. Sincerely, Anne Customer Care Manager The Cover Guy

Review
#1475289 Review #1475289 is a subjective opinion of poster.
Product
The Cover Guy Spa Cover
Reason of review
Good quality
Featured

The Cover Guy in Quebec, Quebec - Very Very Very bad business.

The Cover Guy - Very Very Very bad business.

Update by user Apr 24

24 April 2019 I received full refund few weeks ago. They first refunded the cover, but not the lifter.

I had to argue some more to get refunded for this. I never actualy received it.

Claire from TheCoverGuy asked me to update this comment. She's supposed to send me an email regarding this tonite.

Original review posted by user Dec 16, 2018

I have ordered in summer 2018 a spa cover . Once the SPA was delivered, the fold was in the wrong direction. So instead of being 84 x 92 inches, it was 92 x 84 inches. So in one direction the cover is 8 inches too long, and on the other direction water is exposed to elements. They asked me pictures and measurements and countless of questions. They never sent any returning instructions. No RMA. N O T H I N G. Wait !!! It is not finished !!! I also ordered an hydraulic cover lifter that I have never received. Wait !!! It is not finished !!! Strapping to hold the cover are located at places that requires to drill holes in elctronic, control panels, or other equipment. After monts of wait, I received an e-mail tonite saying they cannot take the cover back since it was used it. What a dishonest business.
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Review
#1425112 Review #1425112 is a subjective opinion of poster.
Product
The Cover Guy Spa Cover
Reason of review
Order processing issue
Loss
$800
Preferred solution
Deliver product or service ordered
This past October, 2017, we needed to replace our spa cover. We have a large spa, seats 10, so we expected it to be kind of pricey. I saw an add online which was for the Cover Guy. We measured as they told us and did receive a spa cover that fits fine. Here are the 2...
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1 comment
Anonymous
#1514207

Hello PetiteRabbit,The shipping policy is to inspect and sign as received in good condition, which you did. You even write the driver helped you - why not check the last side?

You have posted anonymously so we do not know who you are. We do work with customers who do not complete inspection, offer concealed freight damage claims but the decision is the carrier's evaluate. There are always options to repair or replace depending on your damages. The damage rate is very low and the boxes leave production brand new.Most of the lifters we offer are adjustable for spas up to 96".

The bars slide in to side or cross bars.

Lifter exceptions are due to radius corners of hot tubs, your preferences and surroundings. You do not identify yourself, your order cannot be reviewed.Thank you

Review
#1284838 Review #1284838 is a subjective opinion of poster.
Product
The Cover Guy Spa Cover
Reason of review
Lifts are the wrong size
Loss
$320
Preferred solution
At least some lifters that are appropriate for our spa cover

Contact The Cover Guy Customer Service

Mailing Address:
The Cover Guy
2315 Whirlpool St #968
Niagara Falls, New York 14305
United States
Phone:
(866) 622-6837
All The Cover Guy Contacts