Product: The Cover Guy Shipping Service Clear all filters (18 of 18 reviews match)
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Absolute worst experience and still not done! I placed an order with this company on August 26th, with the expectation that it would take 3-4 weeks to receive my cover. A completely realistic expectation since that is what the site stated when I placed my order. After...
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Anonymous
kattie6485

Update- I received notification today that my cover has shipped. I will say that once the company told me an actual date that our cover would ship by, they followed through. I...

kattie6485
kattie6485

Update to this review. I was emailed today that I would receive a tracking number by Monday October 16th. Crossing my fingers that it comes!

1.0
Product
The Cover Guy Shipping Service
#1113109
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Cons: Cover took over 10 weeks to ship (and 12 weeks to arrive) even though they guarantee that it will ship in 4 weeks.I wouldn't have cared too much that it took so long, but what really upset me was the constant lying. First off, they will not send you updates as to...
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Anonymous
KT

Same exact thing I'm going through with them now!! It's been 8 weeks and still counting. Complete run around every time I email for status. I will NEVER do business with this ...

Anonymous
Amy Jeska

This is exactly what happened to us! The only difference is after 8 weeks we demanded a refund and they did issue one. Never will order from this company!

1.2
Product
The Cover Guy Shipping Service
I didn't like
  • Lied about delivery
#1102033
Reply to reviews
I was told 3 weeks after I ordered that it would take 8 weeks to ship my order.I wanted to cancel - so after 20 emails, they told me they wanted a $50 fee to cancel. I complained that they never disclosed their crappy lead time, why do I have to pay. They relented -...
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Anonymous
The Cover Guy

Our company did experience a very high volume of sales from early spring through summer this year. The whole industry did.Our standard 3 to 4 weeks production time and this s...

Product
The Cover Guy Shipping Service
#1100668
Reply to reviews

The Cover Guy - Scott, pissed off by TCG!

#1081059
Wish I had seen these reviews before I ordered. Totally getting the runaround nothing happened after 3 weeks I emailed they said 5 weeks it's now five weeks and nothing totally dissatisfied!
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The Cover Guy - Six weeks still waiting

#1077837
I should have read these reviews first, their responses are automated reply of we'll contact you with a tracking number, no response via requests. Will challenge with credit card challenge for no delivery.
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My order for a new cover was way back in April. After placing the order I decided I wanted to be able to get in/out by myself and added a lifter and expedited delivery. I had hoped to have it by Mothers Day but same story as others...it was their busy season. Many...
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Anonymous
The Cover Guy

This posting does not identify themselves so we cannot acknowledge they are a verified buyer. We apologize for your delayed delivery and experience. Most hot tubs will fit mo...

1.6
Product
The Cover Guy Shipping Service
I liked
  • Helpful when ordering
I didn't like
  • Communications not being returned lifter incompatible
#1099334
Reply to reviews
I ordered a cover on 7/7/17.I was told (through email) 4-6weeks delivery. At 6 weeks and I never heard anything. I left two voicemails that were never returned. I emailed and was told second week of September. I emailed 9/5 and was told they were delayed with shipping...
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Anonymous
The Cover Guy

We cannot verify if this is one of our buyers as they do not identify themselves.Our company did experience a very high volume of sales from early spring through summer this y...

Anonymous
Anonymous

We had the same experience with this horrible company. Here is what we found out. "THE COVER GUY" does not make covers - they have another company called "Prestige Covers" m...

1.0
Product
The Cover Guy Shipping Service
#1098492
Reply to reviews
I was initially going to order a replacement Foam insert for y Hot Tub Cover which was under warranty. The replacement was only $100 , plus $100 shipping. I chose to purchase a brand new cover instead. For the extra $100 why not. I was told it would take 3-5 weeks for...
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Anonymous
The Cover Guy

We cannot verify if this is one of our buyers as they do not identify themselves.Our company did experience a very high volume of sales from early spring through summer this y...

Anonymous
COVER GUYS ARE DIKS

But they have all "FOUR STAR" reviews on their website! HOW IS THIS POSSIBLE?!?!?Actually, why can't we put REAL reviews on their website?SOMETHING FISHY IS GOING ON HERE!!!

Product
The Cover Guy Shipping Service
#1097011
Reply to reviews
The Cover Guy is not an honest company. Start by reading the reviews on this page: https://the-cover-guy.pissedconsumer.com/ We ordered a cover nearly 4 months ago and were lied to about shipping times, build times and delivery times. We had to file a dispute with our...
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Anonymous
The Cover Guy

Our company did experience a very high volume of sales from early spring through summer this year. The whole industry did. Our production facility did fall behind our standar...

1.4
Product
The Cover Guy Shipping Service
#1088288
Reply to reviews
Website originally said 2-3 weeks for delivery, this was changed to 5 weeks due to "peak season" with no apologies.and no offer to be accommodating. At this point, we've been waiting over 6 weeks and no sign that it's shipped and no progress update. As everyone has...
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Anonymous
The Cover Guy

We cannot verify if this is one of our buyers as they do not identify themselves.Our company did experience a very high volume of sales from early spring through summer this y...

1.0
Product
The Cover Guy Shipping Service
I didn't like
  • Never received it
  • No customer service
  • Voicemails
#1086824
Reply to reviews
Same story here.I placed my order on June 8th. It went into production on June 19th. I've reached out several times to get an update and am being told what I want to hear... however they have failed to deliver. Most recent update said that I would receive tracking...
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Anonymous
The Cover Guy

Unfortunately, the same response here too.We cannot verify if this is one of our buyers as they do not identify themselves.Our company did experience a very high volume of sal...

Anonymous
golferchick

Same story. Ordered June 6th, no cover. After 7 emails and multiple phone calls - a few which were returned, on August 6th, after talking to them and letting them know that ...

Product
The Cover Guy Shipping Service
#1084530
Reply to reviews

Same issues as everyone else.Was told cover went into production on June 28th and when I ordered their website said delivery 2-3 weeks. Have been told it is now "peak season", REALLY middle of summer is "peak season" for hot tub covers???? so 5 weeks for delivery....
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Anonymous
The Cover Guy

We cannot verify if this is one of our buyers as they do not identify themselves. Our company did experience a very high volume of sales from early spring through summer this ...

2.2
Product
The Cover Guy Shipping Service
I didn't like
  • Delivery
#1083870
Reply to reviews