I placed an order for a replacement spa cover a month ago. Researched the Cover Guy and didn't find anything negative.
Delivery company contacted me to arrange drop. Said the product came from Prestige Spa in Florida! I thought I was ordering from a New York company! Prestige Spa has multiple complaints.
I was told by Katie in customer service that I could not refuse the order unless it was damaged and even then I would not get a refund. The cover arrived today undamaged however it is inferior quality. The stitching is far apart.
I can see it will not hold up. BEWARE!!!
Product or Service Mentioned: The Cover Guy Cover.
Monetary Loss: $320.