Product: The Cover Guy Hot Tub Cover Clear all filters (37 of 37 reviews match)
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1.7
Details
November of this year (less then 2 years of a 7 year warrenty ) noticed that my hot tub was overflowing with water and the hot tub cover was leaking. They told me to send pictures of all angles. I did. They admitted that it was a "bad cover" and said it was covered....
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2 comments
Anonymous
#1409644

This company is a joke ! All I see is them making excuses.

So tell us people what is covered because it seems like every complaint is not warranty. Also tell us why we should wait longer for our order because your backed up. It's not our problem that ur backed up !.

If that is the case them stop taking orders that you can not handle . Now go head let's see what you have to say about this comment.

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Review
#1151053 Review #1151053 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Cons
  • Warenty the way they handeled the situation
Reason of review
Return, Exchange or Cancellation Policy
Loss
$484
Preferred solution
Let the company propose a solution
1.5
Details
Purchased a hot tub cover from these guys (paying extra to upgrade the vapor proof barrier) in February 2017. In November, after 8 months of mostly summertime use, I complained to the company that the foam inside the cover was waterlogged and very difficult to lift....
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1 comment
Anonymous
#1400083

Hello,

The warranty does not cover waterlogging caused by severe chemical damage. This cover had the underside bleached out which shows improper care.

This is not a result of a manufacturing defect and would not be covered under any hot tub cover warranty.

We tried to work with this customer and offered a discounted remake as the full cover required replacement.

Water quality should be tested on a regular basis plus occasionally tested by a specialist at your local store.

Thank you

The Cover Guy

Review
#1141908 Review #1141908 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Cons
  • Company solution
  • Warranty service
Reason of review
Bad quality
Loss
$300
Preferred solution
Full refund
1.0
Details
The Cover Guy - Horrible !!!!! Save your money and buy else where
So we are stuck with a $500 lid that has a hole in it....the steam from the hot tub is just going to go right inside and the lid...they told us to just tape the hole ....spent over 500$ on a product and we need to tape it ??? ..horrible customer service. Don’t waste...
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1 comment
Anonymous
#1392399

Hello Jenna and Andrew,

Production of your order was less than five weeks, due to our Canadian seasonal volume. Shipping time depend on your location.

The email notifying you the order shipped provided the following instructions:

"Any damage or suspected damages (i.e. Damage to the box or packaging) must be noted on the waybill when signing for delivery or the product is to be refused. "

It was your responsibility to inspect before signing.

Once you sign that you received the package in good condition, we cannot hold the transport company responsible for damages.

We have offered to work with you, sent you a replacement vapour barrier and help you repair the vinyl damages, and yet you continue to post this is our fault you did not follow instructions.

Review
#1130793 Review #1130793 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Reason of review
Damaged or defective
1.2
Details
Terrible service please don’t use.Cover came very cheaply made they charge an arm and a leg and the cover looks like crap Took them over nine weeks to get the cover out and me threatening everything and anything to get the cover. Had all the upgrades put in it and it...
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1 comment
Anonymous
#1389204

Hello,

We apologizes for the delayed production due to a high volume of orders.

If you could please send pictures of your issue to info@thecoverguy.com.

We will review your situation.

Thank you

The Cover Guy

Review
#1124165 Review #1124165 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Reason of review
Bad quality
1.1
Details
The Cover Guy -  Warranty  and poor quality
The Cover Guy -  Warranty  and poor quality
I bought a cover from this company.After about 8 months of having it I noticed it started to have an intention on it .It called them and was told to send pictures.I did.No call back .After a month or so I call again.Was told the boss would call me back.Got a e mail...
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2 comments
Anonymous
#1409643

This company is a joke ! All I see is them making excuses. So tell us people what is covered because it seems like every complaint is not warranty

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Review
#1103362 Review #1103362 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Reason of review
Warranty issue
1.3
Details
I now have an expensive ripped hot tub cover. would not recommend using this company. Wish I had found this site before purchasing. Customer service made it so difficult, paperwork, several different things to fill out then more paperwork for delivery service. Seems...
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1 comment
Anonymous
#1370484

Hello - we cannot identify this posting as one of our customer as they do not identify themselves.

Our shipping policy for our US customers is to schedule a delivery appointment so that they may inspect the box and cover - refuse if damages or sign if in good shape. This is posted on our web site plus the email notification:

***ONCE YOUR COVER HAS ARRIVED IT IS YOUR RESPONSIBILITY TO INSPECT FOR ANY DAMAGES***

*** IF YOU SUSPECT ANY DAMAGES OR THERE IS IMMINENT DAMAGE TO THE PACKING PLEASE REFUSE THE COVER.

IF YOU ACCEPT THE DAMAGED COVER IT IS YOUR RESPONSIBILITY TO MAKE A CLAIM DIRECTLY WITH THE SHIPPER***

If you signed for the cover received in good condition, and there is damages, we advise you to file a concealed freight claim. Depending on the damage it may be repairable or parts of the cover replaced.

This was most likely the response we sent. If you respond back, please request a quote for this.

Review
#1101545 Review #1101545 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Reason of review
Damaged or defective

The Cover Guy - HORRIBLE Customer service and delay!!! BEWARE. BUY ELSEWHERE

The Cover Guy - HORRIBLE Customer service and delay!!! BEWARE. BUY ELSEWHERE
Took 2 months to get cover and then received wrong cover!! Completely wrong size and color. It is always the same excuse...its our busy season, we are covering for alot of people, blah blah blah. Just own up to the fact that your customer service and follow up is horrible. Plus the quality of the cover we got in error is not great at all. GO ELSEWHERE!!!!
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Review
#1072674 Review #1072674 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Reason of review
Not as described/ advertised
I could never recommend anyone to purchase a cover from the Cover Guy although the price was competitive. My previous cover lasted 6+ years; the Cover Guy's product only lasted 18 months. I guess it gets back to the old adage, you get what you pay for. Don't be tempted...
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4 comments
Anonymous
#1344317

Hello - we have received some feedback with similar content and have responded back to this person. However he has not responded to let us know who you are.

Please contact amanda@thecoverguy.com to review your situation.

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Review
#1063788 Review #1063788 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Reason of review
Bad quality
Loss
$300
Preferred solution
Full refund
1.0
Details
Cover is junk.workmanship is poor. materials they use are not the best in the industry - that is misleading, vinyl is low quality, doesn't last. Warranty is basically a way to get you to pay for a replacement cover that won't last. All the problems you are reading here...
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Review
#1043084 Review #1043084 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Cons
  • Product
Reason of review
Bad quality
Loss
$500
Preferred solution
make the cover that supports your words of the best cover
The Cover Guy - Poor Quality - Vapor Barrier leaked upon arrival
The Cover Guy - Poor Quality - Vapor Barrier leaked upon arrival
The Cover Guy - Poor Quality - Vapor Barrier leaked upon arrival
Well, I wish I read this site before I ordered as I never would have purchased through them. The vapor barrier on my brand new cover was incorrectly sealed so it leaked. Leaks led to a very heavy cover as it would fill with rain water and condensation. The foam also...
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Review
#1037083 Review #1037083 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Reason of review
Damaged or defective