Product: The Cover Guy Hot Tub Cover Rating: 3 Stars Clear all filters (3 of 38 reviews match)
Filter by rating
filters
Product:
Rating:
Resolved
3.2
Details

Update by user May 20

See my updated comment.

Update by user May 20

After my review went up, I was able to get a refund without the cancellation fee. I'm now satisfied, but it would have been better if they had a less punitive cancellation policy like the one I got from the company that I eventually ordered from...

View full review
1 comment
TheCoverGuy
#1686550

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Please contact us at feedback@thecoverguy.com if the situation isn't resolved to your satisfaction. Sincerely, Anne Customer Care Manager

Review
#1533446 Review #1533446 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Pros
  • Website
Cons
  • Cancellation policy
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund
Tags
  • Poor Customer Service Satisfation
3.0
Details
What I am miffed about is The Cover Guy's claim that the hot tub covers are made in the USA. Mine has a tag on it that states made in Mexico. I have no problem with Mexico, however I attempt to buy U.S. first and that is why I brought from The Cover Guy. Their shipping...
View full review
1 comment
Anonymous
#1423999

Hello,

All the covers are custom made to the measurements and color choice to our standards.

We use different manufacturing facilities depending on your location. Our CA production has the vinyl only sewn in MX and as you can see it is well made and high quality.

After your purchase, the email receipt states the production delay and another email is sent with tracking and shipping information. We answer all emails with 24 hours on business days.

Review
#1174162 Review #1174162 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Cons
  • Made in mexico
Reason of review
Not made in America as they claim.
2.7
Details
The Cover Guy - Hot Tub Cover Review
My hot tub cover fell aoart in 15 months!! The thread is disintegrating like crazy !! And it's not from weather .. sun .. snow .. ice .. or chemicalls !! Extremely poor quality .. just dealing with warranty now ! .
View full review
1 comment
Anonymous
#1280388

Hello - Please could you identify yourself to confirm you are a valid customer and so I can see how your file is being processed. For any warranty issues we request pictures of the cover situation and evaluation can take from 24 to 72 hours.

Thank you

Claire

866-622-6837 ext 207

Review
#999195 Review #999195 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Reason of review
Bad quality

Contact The Cover Guy Customer Service

Mailing Address:
The Cover Guy
2315 Whirlpool St #968
Niagara Falls, New York 14305
United States
Phone:
(866) 622-6837
All The Cover Guy Contacts

The Cover Guy Reviews

  1. 37 reviews
  2. 34 reviews
  3. 6 reviews
  4. 5 reviews
  5. 1 review
The Cover Guy reviews