Product: The Cover Guy Hot Tub Cover Rating: 2 Stars Clear all filters (11 of 38 reviews match)
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Rating:
1.5
Details
Ordered a "Brown" cover from the Cover guy. Was disappointed when received that the cover was actually a "Burnt Orange color. This is the response i received from "Amanda". "the brown is a rusty-orange color. The walnut is the dark brown. All monitors display the...
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1 comment
TheCoverGuy
#1716662

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify the situation for you? Sincerely, Anne Customer Care Manager

Review
#1587661 Review #1587661 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Cons
  • Deceptive color
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Price reduction
2.2
Details
The Cover Guy - Waterlogged cover
I bought a new cover for my hot tub in December, 2016. I didn't install it until later in the spring of 2017 so I could get a new hydraulic lifter (which I also bought from the cover guy.) I don't use the hot tub after April or May until I fill it back up in November,...
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1 comment
TheCoverGuy
#1681284

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify the situation for you? Sincerely, Anne Customer Care Manager

Review
#1459634 Review #1459634 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Reason of review
Warranty issue
Loss
$365
Preferred solution
Full refund
2.0
Details
When my hot tub cover was delivered, I found the box damaged when we went to open it. The flap of the cover was sliced (looks like from a knife). I contacted Customer Service and they told me my email specifically says to not accept the delivery if the box is damaged....
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3 comments
Anonymous
#1569829

Same kind of situation here. Now they want to charge me for the repair almost half of the cost of the cover.

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Review
#1353355 Review #1353355 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction
Featured
2.3
Details
The Cover Guy - Buyer Beware!
The Cover Guy - Buyer Beware!
The Cover Guy - Buyer Beware!
I ordered the “deluxe” hot tub cover from The Cover Guy after reading all the details about it on their website and speaking with a representative. I told them I have an Optima model hot tub by Sundance. Although the representative said they do double check the...
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Review
#1342010 Review #1342010 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Cons
  • Receiving inferior item then i thought i ordered from website
  • Misrepresentation of construction
  • Misrepresentation of quality
Reason of review
Bad quality
Loss
$350
Preferred solution
Full refund
Tags
  • Inferior Quality Merchandise
  • Bait And Switch Website
  • Poor Customer Service Satisfation
  • Made Poorly
2.3
Details
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
I jumped on the inet to look for a replacement cover and saw that the place where I purchased two covers in the past, The Cover Guy, had glowing reviews (all 5+++) on how wonderful the covers are. Well this is my experience. I attach copies of correspondences with them...
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1 comment
TheCoverGuy
#1681281

Hello, Thank you for letting us know about your experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify this situation for you? Sincerely, Anne Customer Care Manager

Review
#1334332 Review #1334332 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Pros
  • Ease of ordering
Cons
  • Quality
Reason of review
Bad quality
Loss
$500
Tags
  • vapour barrier
  • Poor Warranty Service
2.0
Details
Everyone that comes over asks WHAT'S WRONG WITH THE COVER? and I tell them!) Therefore my dealings with The Cover Guy are over. Now I have to keep writing to fill up my minimum 100 word review. Well at least it helps me to remember a very bad situation. The end of my...
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1 comment
Anonymous
#1501993

Hello Marc S.You provided your make and model, we provided you with the measurements we have on file and you asked us to ADD an inch to these. Specs on file are 76" x 76" and you ordered 77" x 77".

Your hot tub pictures you sent show sizing at 75" and your old cover was 74.5", which does not make sense!Wow what confusion with all the different dimensions. This is why we suggest to all our customers to get out the tape measure, ask a friend to hold one end and measure the acrylic to the widest.When the order was placed you were uncertain, we guided you. We tell everyone the cover is custom made to the half inch.

Sorry Marc, you confirmed the 77 was how you wanted to proceed. The cover hangs over a bit but does not look that bad.

Review
#1275112 Review #1275112 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Cons
  • Cover to big
Reason of review
Cover too big
Loss
$11
Preferred solution
The Cover Guy to come and look at the cover and we'll go from there.
Tags
  • Made Incorrectly
1.8
Details
We purchased a hot tub cover with the so called 7 year warranty. Less then one year we got a wind storm the locks we so cheap they all broke in the storm . The cover came off and went across the deck tearing the cover on the bottom side . To add to this the handle also...
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4 comments
Anonymous
#1488068

I contacted the company in October of 2017 about flaking on my cover it is falling apart I sent him pictures of what was happening so far all I get is a runaround the cover is becoming brittle and flaking and you can mark it with your fingernails if told me to get some paint from a company and painted well that didn't work we're in the Florida weather 24 hours a day 365 days a year the cover is supposed to be guaranteed Jim Camp Daytona Beach Florida

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Review
#1251684 Review #1251684 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Pros
  • Helpful when ordering
Cons
  • Warranty service
Reason of review
Not as described/ advertised
2.2
Details
The Cover Guy - Dont buy from The CoverGuy
The Cover Guy - Dont buy from The CoverGuy
The Cover Guy - Dont buy from The CoverGuy
Poor Quality.Purchased a cover for the second-time form vendor. First one was no problem but I upgraded the second one with all the extra features. And 1.8 years later the cover is 3 times heavier and loosing heat and icicles are forming. Also, my cover arrived 2 to 4...
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3 comments
Anonymous
#1546216

ooooh this sounds so so familiar. At least they finally admitted that they changed material. They wouldn't even admit that in my case, eventhough they changed manufacturers.

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Review
#1190566 Review #1190566 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Pros
  • Seem nice at first
Cons
  • Warenty the way they handeled the situation
Reason of review
Damaged or defective
Loss
$370
Preferred solution
Full refund
Tags
  • Made Incorrectly
1.7
Details
November of this year (less then 2 years of a 7 year warrenty ) noticed that my hot tub was overflowing with water and the hot tub cover was leaking. They told me to send pictures of all angles. I did. They admitted that it was a "bad cover" and said it was covered....
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2 comments
Anonymous
#1409644

This company is a joke ! All I see is them making excuses.

So tell us people what is covered because it seems like every complaint is not warranty. Also tell us why we should wait longer for our order because your backed up. It's not our problem that ur backed up !.

If that is the case them stop taking orders that you can not handle . Now go head let's see what you have to say about this comment.

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Review
#1151053 Review #1151053 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Cons
  • Warenty the way they handeled the situation
Reason of review
Return, Exchange or Cancellation Policy
Loss
$484
Preferred solution
Let the company propose a solution

Contact The Cover Guy Customer Service

Mailing Address:
The Cover Guy
2315 Whirlpool St #968
Niagara Falls, New York 14305
United States
Phone:
(866) 622-6837
All The Cover Guy Contacts

The Cover Guy Reviews

  1. 37 reviews
  2. 34 reviews
  3. 6 reviews
  4. 5 reviews
  5. 1 review
The Cover Guy reviews
1.5
Details
Purchased a hot tub cover from these guys (paying extra to upgrade the vapor proof barrier) in February 2017. In November, after 8 months of mostly summertime use, I complained to the company that the foam inside the cover was waterlogged and very difficult to lift....
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1 comment
Anonymous
#1400083

Hello,

The warranty does not cover waterlogging caused by severe chemical damage. This cover had the underside bleached out which shows improper care.

This is not a result of a manufacturing defect and would not be covered under any hot tub cover warranty.

We tried to work with this customer and offered a discounted remake as the full cover required replacement.

Water quality should be tested on a regular basis plus occasionally tested by a specialist at your local store.

Thank you

The Cover Guy

Review
#1141908 Review #1141908 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Cons
  • Company solution
  • Warranty service
Reason of review
Bad quality
Loss
$300
Preferred solution
Full refund