Product: The Cover Guy Hot Tub Cover Clear all filters (2 of 38 reviews match)
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City:
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Product:
Resolved
3.2
Details

Update by user May 20

See my updated comment.

Update by user May 20

After my review went up, I was able to get a refund without the cancellation fee. I'm now satisfied, but it would have been better if they had a less punitive cancellation policy like the one I got from the company that I eventually ordered from...

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1 comment
TheCoverGuy
#1686550

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Please contact us at feedback@thecoverguy.com if the situation isn't resolved to your satisfaction. Sincerely, Anne Customer Care Manager

Review
#1533446 Review #1533446 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Pros
  • Website
Cons
  • Cancellation policy
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund
Tags
  • Poor Customer Service Satisfation
Resolved
3.5
Details

Update by user Dec 05, 2016

The company is working with me to resolve this situation. Amanda has been very helpful trying to find a solution that works.

Original review posted by user Nov 23, 2016

I bought one of their deluxe model with the vapor barrier.The cover didn't even last 1 year in Southern Idaho, which is pretty mild weather. The styrofoam panels warped because they were defective (Amanda told me this), and the vinyl and stitching started coming apart....
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Review
#960273 Review #960273 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Cons
  • Production quality and inspection
  • Warranty service
  • Vinyl cracked
Reason of review
Warranty issue
Loss
$400
Preferred solution
Send me a new cover and then I'll send back the old one.
Tags
  • Poor Warranty Service
  • Made Incorrectly

Contact The Cover Guy Customer Service

Mailing Address:
The Cover Guy
2315 Whirlpool St #968
Niagara Falls, New York 14305
United States
Phone:
(866) 622-6837
All The Cover Guy Contacts

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