Product: The Cover Guy Hot Tub Cover Clear all filters (11 of 38 reviews match)
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2.2
Details
The Cover Guy - Waterlogged cover
I bought a new cover for my hot tub in December, 2016. I didn't install it until later in the spring of 2017 so I could get a new hydraulic lifter (which I also bought from the cover guy.) I don't use the hot tub after April or May until I fill it back up in November,...
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1 comment
TheCoverGuy
#1681284

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify the situation for you? Sincerely, Anne Customer Care Manager

Review
#1459634 Review #1459634 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Reason of review
Warranty issue
Loss
$365
Preferred solution
Full refund

The Cover Guy in Niagara Falls, New York - BROKEN and TORN STRAPS

The Cover Guy - BROKEN and TORN STRAPS
The Cover Guy - BROKEN and TORN STRAPS
The Cover Guy - BROKEN and TORN STRAPS
3 of the 4 of my traps stitching came off my cover and now it will not secure. I called and emailed them and they don't care and want me to buy a new one.
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Review
#1443730 Review #1443730 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Reason of review
Bad quality
Loss
$200
Preferred solution
have someone come out and fix the straps or replace it not on my cost
Featured
2.3
Details
The Cover Guy - Buyer Beware!
The Cover Guy - Buyer Beware!
The Cover Guy - Buyer Beware!
I ordered the “deluxe” hot tub cover from The Cover Guy after reading all the details about it on their website and speaking with a representative. I told them I have an Optima model hot tub by Sundance. Although the representative said they do double check the...
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Review
#1342010 Review #1342010 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Cons
  • Receiving inferior item then i thought i ordered from website
  • Misrepresentation of construction
  • Misrepresentation of quality
Reason of review
Bad quality
Loss
$350
Preferred solution
Full refund
Tags
  • Inferior Quality Merchandise
  • Bait And Switch Website
  • Poor Customer Service Satisfation
  • Made Poorly
2.3
Details
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
I jumped on the inet to look for a replacement cover and saw that the place where I purchased two covers in the past, The Cover Guy, had glowing reviews (all 5+++) on how wonderful the covers are. Well this is my experience. I attach copies of correspondences with them...
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1 comment
TheCoverGuy
#1681281

Hello, Thank you for letting us know about your experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify this situation for you? Sincerely, Anne Customer Care Manager

Review
#1334332 Review #1334332 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Pros
  • Ease of ordering
Cons
  • Quality
Reason of review
Bad quality
Loss
$500
Tags
  • vapour barrier
  • Poor Warranty Service
2.2
Details
The Cover Guy - Dont buy from The CoverGuy
The Cover Guy - Dont buy from The CoverGuy
The Cover Guy - Dont buy from The CoverGuy
Poor Quality.Purchased a cover for the second-time form vendor. First one was no problem but I upgraded the second one with all the extra features. And 1.8 years later the cover is 3 times heavier and loosing heat and icicles are forming. Also, my cover arrived 2 to 4...
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3 comments
Anonymous
#1546216

ooooh this sounds so so familiar. At least they finally admitted that they changed material. They wouldn't even admit that in my case, eventhough they changed manufacturers.

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Review
#1190566 Review #1190566 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Pros
  • Seem nice at first
Cons
  • Warenty the way they handeled the situation
Reason of review
Damaged or defective
Loss
$370
Preferred solution
Full refund
Tags
  • Made Incorrectly
1.0
Details
The Cover Guy - WARNING!!! DO NOT buy from this company
The Cover Guy - WARNING!!! DO NOT buy from this company
The Cover Guy - WARNING!!! DO NOT buy from this company
Don't let the modern website fool you! Below are photos of my hot tub order, where they improperly made the cover 1/2" short, causing it to not fit on my hot tub. The cover skirt protrudes outward (see photo). The order form clearly shows the measurements I ordered,...
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1 comment
Anonymous
#1413665

Hello Charles,

Amanda has emailed you requesting some specific pictures. Your cooperation would be appreciated so she can help solve your problem.

Thank you,

Review
#1161550 Review #1161550 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Reason of review
Damaged or defective
Loss
$400
Preferred solution
Full refund
Tags
  • Poor Warranty Service
  • Made Incorrectly
1.0
Details
The Cover Guy - Horrible !!!!! Save your money and buy else where
So we are stuck with a $500 lid that has a hole in it....the steam from the hot tub is just going to go right inside and the lid...they told us to just tape the hole ....spent over 500$ on a product and we need to tape it ??? ..horrible customer service. Don’t waste...
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1 comment
Anonymous
#1392399

Hello Jenna and Andrew,

Production of your order was less than five weeks, due to our Canadian seasonal volume. Shipping time depend on your location.

The email notifying you the order shipped provided the following instructions:

"Any damage or suspected damages (i.e. Damage to the box or packaging) must be noted on the waybill when signing for delivery or the product is to be refused. "

It was your responsibility to inspect before signing.

Once you sign that you received the package in good condition, we cannot hold the transport company responsible for damages.

We have offered to work with you, sent you a replacement vapour barrier and help you repair the vinyl damages, and yet you continue to post this is our fault you did not follow instructions.

Review
#1130793 Review #1130793 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Reason of review
Damaged or defective
1.1
Details
The Cover Guy -  Warranty  and poor quality
The Cover Guy -  Warranty  and poor quality
I bought a cover from this company.After about 8 months of having it I noticed it started to have an intention on it .It called them and was told to send pictures.I did.No call back .After a month or so I call again.Was told the boss would call me back.Got a e mail...
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2 comments
Anonymous
#1409643

This company is a joke ! All I see is them making excuses. So tell us people what is covered because it seems like every complaint is not warranty

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Review
#1103362 Review #1103362 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Reason of review
Warranty issue

The Cover Guy - HORRIBLE Customer service and delay!!! BEWARE. BUY ELSEWHERE

The Cover Guy - HORRIBLE Customer service and delay!!! BEWARE. BUY ELSEWHERE
Took 2 months to get cover and then received wrong cover!! Completely wrong size and color. It is always the same excuse...its our busy season, we are covering for alot of people, blah blah blah. Just own up to the fact that your customer service and follow up is horrible. Plus the quality of the cover we got in error is not great at all. GO ELSEWHERE!!!!
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Review
#1072674 Review #1072674 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Reason of review
Not as described/ advertised

Contact The Cover Guy Customer Service

Mailing Address:
The Cover Guy
2315 Whirlpool St #968
Niagara Falls, New York 14305
United States
Phone:
(866) 622-6837
All The Cover Guy Contacts

The Cover Guy Reviews

  1. 37 reviews
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  3. 6 reviews
  4. 5 reviews
  5. 1 review
The Cover Guy reviews
The Cover Guy - Poor Quality - Vapor Barrier leaked upon arrival
The Cover Guy - Poor Quality - Vapor Barrier leaked upon arrival
The Cover Guy - Poor Quality - Vapor Barrier leaked upon arrival
Well, I wish I read this site before I ordered as I never would have purchased through them. The vapor barrier on my brand new cover was incorrectly sealed so it leaked. Leaks led to a very heavy cover as it would fill with rain water and condensation. The foam also...
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Review
#1037083 Review #1037083 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Reason of review
Damaged or defective