Product: The Cover Guy Hot Tub Cover Clear all filters (0 of 28 reviews match)
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When my hot tub cover was delivered, I found the box damaged when we went to open it. The flap of the cover was sliced (looks like from a knife). I contacted Customer Service and they told me my email specifically says to not accept the delivery if the box is damaged....
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Anonymous
Jay

Same kind of situation here. Now they want to charge me for the repair almost half of the cost of the cover.

Anonymous
Anonymous

Another reason to not own a hot tub. The mold and gunk buildup in the supply lines and various tube ports in the unit make them unfit for persons (particularly females) to con...

2.0
Product
The Cover Guy Hot Tub Cover
#1353355
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The Cover Guy - Buyer Beware!
The Cover Guy - Buyer Beware!
The Cover Guy - Buyer Beware!
I ordered the “deluxe” hot tub cover from The Cover Guy after reading all the details about it on their website and speaking with a representative. I told them I have an Optima model hot tub by Sundance. Although the representative said they do double check the...
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2.3
Product
The Cover Guy Hot Tub Cover
I didn't like
  • Not receiving immediate customer service with satisfaction
  • Misrepresentation of construction
  • Misrepresentation of quality
#1342010
Reply to reviews
First off, I should have read all these reviews before purchasing my hot tub cover because then I wouldn't be out hundreds of dollars for a hot tub cover with a hole in it along with the stitching already coming apart. Both the The Cover Guy and the YRC Freight company...
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Anonymous
The Cover Guy

Hello DearestTiffany,We do not have an order in our system under the name Tiffany that received their cover damaged. Please contact us to identify yourself.Our shipping policy...

1.4
Product
The Cover Guy Hot Tub Cover
I liked
  • That they seemed like a reputable company
I didn't like
  • Entire company as a hole
  • Warenty the way they handeled the situation
#1253415
Reply to reviews
We purchased a hot tub cover with the so called 7 year warranty. Less then one year we got a wind storm the locks we so cheap they all broke in the storm . The cover came off and went across the deck tearing the cover on the bottom side . To add to this the handle also...
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Anonymous
Anonymous

I contacted the company in October of 2017 about flaking on my cover it is falling apart I sent him pictures of what was happening so far all I get is a runaround the cover is...

Anonymous
The Cover Guy

Hello,A windstorm that causes damage would not be covered under the warranty as this is not a manufacturing defect. Please read the details sent with your cover.The warranty m...

1.8
Product
The Cover Guy Hot Tub Cover
I liked
  • Helpful when ordering
I didn't like
  • Warranty service
#1251684
Reply to reviews
Although I am currently satisfied with the quality and delivery of my hot tub cover, as well as the style and proper cover for my region and the videos that help in the measurement and placement of my cover lifter.. BE AWARE that this company is located in Canada and...
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Anonymous
Dan

This is painful to read. I ordered a cover in May, 2018 and now 5 weeks later there is no indication they are going to make/ship it. What is worse, is that when i asked about ...

Anonymous
The Cover Guy

Hello, For US customers the covers are made at our US production facilities. For our Canadian customers, the covers are made in Canada.The transaction fee is charged by your c...

3.9
Product
The Cover Guy Hot Tub Cover
I liked
  • Ease of ordering
I didn't like
  • Foreign transaction fee
#1217224
Reply to reviews
The Cover Guy - Dont buy from The CoverGuy
The Cover Guy - Dont buy from The CoverGuy
The Cover Guy - Dont buy from The CoverGuy
Poor Quality.Purchased a cover for the second-time form vendor. First one was no problem but I upgraded the second one with all the extra features. And 1.8 years later the cover is 3 times heavier and loosing heat and icicles are forming. Also, my cover arrived 2 to 4...
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Anonymous
Anonymous

ooooh this sounds so so familiar. At least they finally admitted that they changed material. They wouldn't even admit that in my case, eventhough they changed manufacturers.

Anonymous
The Cover Guy

Hello Steven,The first cover under your name in our system is from October 2014, # 138226, dimensions 82 x 78 and the order was placed with a sales rep. Your second cover plac...

2.2
Product
The Cover Guy Hot Tub Cover
I liked
  • Seem nice at first
I didn't like
  • Warenty the way they handeled the situation
#1190566
Reply to reviews
What I am miffed about is The Cover Guy's claim that the hot tub covers are made in the USA. Mine has a tag on it that states made in Mexico. I have no problem with Mexico, however I attempt to buy U.S. first and that is why I brought from The Cover Guy. Their shipping...
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Anonymous
The Cover Guy

Hello, All the covers are custom made to the measurements and color choice to our standards.We use different manufacturing facilities depending on your location. Our CA produ...

3.0
Product
The Cover Guy Hot Tub Cover
I didn't like
  • Made in mexico
#1174162
Reply to reviews
Made a purchase, waited almost 7 weeks then received the cheapest cover ever, very poorly made.Plus their CS dept sucks. Thank god my credit card company refunded me in full. So frustrated.... Complete waste of time and energy. It seems to be a presitge cover, stay...
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Anonymous
The Cover Guy

Hello, Please contact us to identify that you are our customer at info@thecoverguy.com

Product
The Cover Guy Hot Tub Cover
#1172289
Reply to reviews
It took most of the summer and by September after talking to two different CSR and dealing with difficulties contacting them, questionable advice when claiming 35 years experience and after several pictures, mesurements and confirming several times - I went with their...
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Anonymous
The Cover Guy

Hello Tim, Your order did take a while to complete, quote out, provide final dimensions, etc. Communication was a couple of months from initial contact in August to when you w...

1.4
Product
The Cover Guy Hot Tub Cover
#1168660
Reply to reviews
The Cover Guy - WARNING!!! DO NOT buy from this company
The Cover Guy - WARNING!!! DO NOT buy from this company
The Cover Guy - WARNING!!! DO NOT buy from this company
Don't let the modern website fool you! Below are photos of my hot tub order, where they improperly made the cover 1/2" short, causing it to not fit on my hot tub. The cover skirt protrudes outward (see photo). The order form clearly shows the measurements I ordered,...
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Anonymous
The Cover Guy

Hello Charles, Amanda has emailed you requesting some specific pictures. Your cooperation would be appreciated so she can help solve your problem. Thank you,

1.0
Product
The Cover Guy Hot Tub Cover
#1161550
Reply to reviews