The Cover Guy Hot Tub Cover Reviews

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They are the worst internet company I have ever dealt with. I stated in my orderthat the fold was to be along the long(length) measurement, which was, per their website, the normal fold for a hot tub cover. When I received it they had it made with the fold on the width. ehen confronted they insisted that I ordered it that way and refused any further communication except it's your problem,sell it on ebay and buy another one. Yea right!! WD...
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1.2
I didn't like
  • Crappy return policy
  • Production quality and inspection
#912222
I got the extreme cover which now weighs a ton now since it is water logged. I did get 4 years but still feel ripped off. We have needed two people to put back on hot tub after use due tyo weight. Outside vinyl on the cover is faded and cracked at the edges and looks terrible. When I replaced the cover with my new (not from the cover guy) I took the foam apart and there was only one vapor barrier. I was under the assumption the upgrade...
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Delivery took months.The cover was water logged in 2 months and the vinyl destroyed in 6 months. They said when I drilled into the lift plates, that I paid extra for, I voided the warrantee. After threatening legal action, they agreed to replace the foam for $130 shipping. When I insisted the vinyl is ruined, they ignored me again. I haven't had it a year yet and its completely destroyed. Will begin legal proceedings.Looking into starting a...
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