Product: The Cover Guy Hot Tub Cover Clear all filters (11 of 11 reviews match)
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The Cover Guy -  Warranty  and poor quality
The Cover Guy -  Warranty  and poor quality
I bought a cover from this company.After about 8 months of having it I noticed it started to have an intention on it .It called them and was told to send pictures.I did.No call back .After a month or so I call again.Was told the boss would call me back.Got a e mail...
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Anonymous
The Cover Guy

Hello Elisama,You contacted us when your cover was over an year old. Your situation with the sun melting the foam is not a manufacturer's defect and therefore not covered unde...

1.1
Product
The Cover Guy Hot Tub Cover
#1103362
Reply to reviews
I now have an expensive ripped hot tub cover. would not recommend using this company. Wish I had found this site before purchasing. Customer service made it so difficult, paperwork, several different things to fill out then more paperwork for delivery service. Seems...
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Anonymous
The Cover Guy

Hello - we cannot identify this posting as one of our customer as they do not identify themselves.Our shipping policy for our US customers is to schedule a delivery appointmen...

1.3
Product
The Cover Guy Hot Tub Cover
#1101545
Reply to reviews
I could never recommend anyone to purchase a cover from the Cover Guy although the price was competitive. My previous cover lasted 6+ years; the Cover Guy's product only lasted 18 months. I guess it gets back to the old adage, you get what you pay for. Don't be tempted...
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Anonymous
The Cover Guy

Hello - we have received some feedback with similar content and have responded back to this person. However he has not responded to let us know who you are. Please contact ...

Anonymous
tim

I bought one last year junk

Product
The Cover Guy Hot Tub Cover
#1063788
Reply to reviews
Cover is junk.workmanship is poor. materials they use are not the best in the industry - that is misleading, vinyl is low quality, doesn't last. Warranty is basically a way to get you to pay for a replacement cover that won't last. All the problems you are reading here...
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1.0
Product
The Cover Guy Hot Tub Cover
I didn't like
  • Product
#1043084
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The Cover Guy - Poor Quality - Vapor Barrier leaked upon arrival
The Cover Guy - Poor Quality - Vapor Barrier leaked upon arrival
The Cover Guy - Poor Quality - Vapor Barrier leaked upon arrival
Well, I wish I read this site before I ordered as I never would have purchased through them. The vapor barrier on my brand new cover was incorrectly sealed so it leaked. Leaks led to a very heavy cover as it would fill with rain water and condensation. The foam also...
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Product
The Cover Guy Hot Tub Cover
#1037083
Reply to reviews
The Cover Guy - Hot Tub Cover Review
My hot tub cover fell aoart in 15 months!! The thread is disintegrating like crazy !! And it's not from weather .. sun .. snow .. ice .. or chemicalls !! Extremely poor quality .. just dealing with warranty now ! .
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Anonymous
The Cover Guy

Hello - Please could you identify yourself to confirm you are a valid customer and so I can see how your file is being processed. For any warranty issues we request pictures ...

2.7
Product
The Cover Guy Hot Tub Cover
#999195
Reply to reviews
I purchased a Spa Cover from The Cover Guy. I must say this is the worst Customer Service that I have ever dealt with. Shortly after my order was placed I was called by a rep and all they tried to do is sell me an upgraded cover never reviewed my order to make sure it...
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Anonymous
The Cover Guy

This is a verified purchaser from PA, June 2016. He ordered his cover direct on our website and our automation sent him an email suggesting since he lives in a colder climate ...

1.4
Product
The Cover Guy Hot Tub Cover
I didn't like
  • Crappy return policy
  • Frustrating
#988246
Reply to reviews
I stated in my orderthat the fold was to be along the long(length) measurement, which was, per their website, the normal fold for a hot tub cover. When I received it they had it made with the fold on the width. ehen confronted they insisted that I ordered it that way...
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Anonymous
The Cover Guy

Hello WD Martin, We are sorry to see you have written about your situation on-line and would like to explain it to the readers. We do empathize with you.We sell over 22,000 c...

1.2
Product
The Cover Guy Hot Tub Cover
I didn't like
  • Crappy return policy
  • Production quality and inspection
#912222
Reply to reviews
We have needed two people to put back on hot tub after use due tyo weight. Outside vinyl on the cover is faded and cracked at the edges and looks terrible. When I replaced the cover with my new (not from the cover guy) I took the foam apart and there was only one...
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Anonymous
The Cover Guy

Hello - The Extreme cover would be the foam thickness 6"-4". Water logging is caused when the vapor barrier is compromised, improper care and chemicals from the underside can...

Product
The Cover Guy Hot Tub Cover
#904805
Reply to reviews
Delivery took months.The cover was water logged in 2 months and the vinyl destroyed in 6 months. They said when I drilled into the lift plates, that I paid extra for, I voided the warrantee. After threatening legal action, they agreed to replace the foam for $130...
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Anonymous
Anonymous

These friggin crooks have a bs pro rated warranty which after one year is pathetic

Anonymous
Anonymous

Michelle has agreed to work within the terms of the warranty. She is pleased with her outcome.The Cover Guy

2.1
Product
The Cover Guy Hot Tub Cover
#902275
Reply to reviews
The Cover Guy - HORRIBLE Customer service and delay!!! BEWARE. BUY ELSEWHERE
1/1

The Cover Guy - HORRIBLE Customer service and delay!!! BEWARE. BUY ELSEWHERE

#1072674
Took 2 months to get cover and then received wrong cover!! Completely wrong size and color. It is always the same excuse...its our busy season, we are covering for alot of people, blah blah blah. Just own up to the fact that your customer service and follow up is horrible. Plus the quality of the cover we got in error is not great at all. GO ELSEWHERE!!!!
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