Product: The Cover Guy Hot Tub Cover Clear all filters (19 of 19 reviews match)
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It took most of the summer and by September after talking to two different CSR and dealing with difficulties contacting them, questionable advice when claiming 35 years experience and after several pictures, mesurements and confirming several times - I went with their...
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1.4
Product
The Cover Guy Hot Tub Cover
#1168660
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The Cover Guy - WARNING!!! DO NOT buy from this company
The Cover Guy - WARNING!!! DO NOT buy from this company
The Cover Guy - WARNING!!! DO NOT buy from this company
Don't let the modern website fool you! Below are photos of my hot tub order, where they improperly made the cover 1/2" short, causing it to not fit on my hot tub. The cover skirt protrudes outward (see photo). The order form clearly shows the measurements I ordered,...
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Anonymous
The Cover Guy

Hello Charles, Amanda has emailed you requesting some specific pictures. Your cooperation would be appreciated so she can help solve your problem. Thank you,

1.0
Product
The Cover Guy Hot Tub Cover
#1161550
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I ordered a replacement cover for my hot tub on April 30, 2017 and it arrived on June 14. On the website it talks about convenient delivery to your door. The delivery was in no way convenient. It arrived via large semi which could not come down my long driveway. I had...
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Anonymous
The Cover Guy

Hello, Thank you for taking the time to post here. If you would like to email us info@thecoverguy.com to identify yourself. We use freight companies to delivery your oversize...

1.4
Product
The Cover Guy Hot Tub Cover
I didn't like
  • Quality
  • Delivery
#1160806
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The Cover Guy - HORRIBLE Customer service and delay!!! BEWARE. BUY ELSEWHERE
1/1

The Cover Guy - HORRIBLE Customer service and delay!!! BEWARE. BUY ELSEWHERE

#1072674
Took 2 months to get cover and then received wrong cover!! Completely wrong size and color. It is always the same excuse...its our busy season, we are covering for alot of people, blah blah blah. Just own up to the fact that your customer service and follow up is horrible. Plus the quality of the cover we got in error is not great at all. GO ELSEWHERE!!!!
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The Cover Guy Hot Tub Cover Review

#1014595
1.0
Details
lasted 3 years, warranty absolutely useless
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Customer service
Product or Service Quality
Value for money
Warranty
Purchased a hot tub cover from these guys (paying extra to upgrade the vapor proof barrier) in February 2017. In November, after 8 months of mostly summertime use, I complained to the company that the foam inside the cover was waterlogged and very difficult to lift....
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Anonymous
The Cover Guy

Hello, The warranty does not cover waterlogging caused by severe chemical damage. This cover had the underside bleached out which shows improper care. This is not a result...

1.5
Product
The Cover Guy Hot Tub Cover
I didn't like
  • Warranty service
  • Company solution
#1141908
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The Cover Guy - Horrible !!!!! Save your money and buy else where
So we are stuck with a $500 lid that has a hole in it....the steam from the hot tub is just going to go right inside and the lid...they told us to just tape the hole ....spent over 500$ on a product and we need to tape it ??? ..horrible customer service. Don’t waste...
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Anonymous
The Cover Guy

Hello Jenna and Andrew, Production of your order was less than five weeks, due to our Canadian seasonal volume. Shipping time depend on your location. The email notifying yo...

1.0
Product
The Cover Guy Hot Tub Cover
#1130793
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Terrible service please don’t use.Cover came very cheaply made they charge an arm and a leg and the cover looks like crap Took them over nine weeks to get the cover out and me threatening everything and anything to get the cover. Had all the upgrades put in it and it...
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Anonymous
The Cover Guy

Hello, We apologizes for the delayed production due to a high volume of orders. If you could please send pictures of your issue to info@thecoverguy.com. We will review your ...

1.2
Product
The Cover Guy Hot Tub Cover
#1124165
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The Cover Guy -  Warranty  and poor quality
The Cover Guy -  Warranty  and poor quality
I bought a cover from this company.After about 8 months of having it I noticed it started to have an intention on it .It called them and was told to send pictures.I did.No call back .After a month or so I call again.Was told the boss would call me back.Got a e mail...
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Anonymous
CHRIS

This company is a joke ! All I see is them making excuses. So tell us people what is covered because it seems like every complaint is not warranty

Anonymous
The Cover Guy

Hello Elisama,You contacted us when your cover was over an year old. Your situation with the sun melting the foam is not a manufacturer's defect and therefore not covered unde...

1.1
Product
The Cover Guy Hot Tub Cover
#1103362
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I now have an expensive ripped hot tub cover. would not recommend using this company. Wish I had found this site before purchasing. Customer service made it so difficult, paperwork, several different things to fill out then more paperwork for delivery service. Seems...
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Anonymous
The Cover Guy

Hello - we cannot identify this posting as one of our customer as they do not identify themselves.Our shipping policy for our US customers is to schedule a delivery appointmen...

1.3
Product
The Cover Guy Hot Tub Cover
#1101545
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I could never recommend anyone to purchase a cover from the Cover Guy although the price was competitive. My previous cover lasted 6+ years; the Cover Guy's product only lasted 18 months. I guess it gets back to the old adage, you get what you pay for. Don't be tempted...
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Anonymous
The Cover Guy

Hello - we have received some feedback with similar content and have responded back to this person. However he has not responded to let us know who you are. Please contact ...

Anonymous
tim

I bought one last year junk

Product
The Cover Guy Hot Tub Cover
#1063788
Reply to reviews
Cover is junk.workmanship is poor. materials they use are not the best in the industry - that is misleading, vinyl is low quality, doesn't last. Warranty is basically a way to get you to pay for a replacement cover that won't last. All the problems you are reading here...
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1.0
Product
The Cover Guy Hot Tub Cover
I didn't like
  • Product
#1043084
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