Product: The Cover Guy Hot Tub Cover Clear all filters (0 of 24 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
We purchased a hot tub cover with the so called 7 year warranty. Less then one year we got a wind storm the locks we so cheap they all broke in the storm . The cover came off and went across the deck tearing the cover on the bottom side . To add to this the handle also...
Read more
Anonymous
Anonymous

I contacted the company in October of 2017 about flaking on my cover it is falling apart I sent him pictures of what was happening so far all I get is a runaround the cover is...

Anonymous
The Cover Guy

Hello,A windstorm that causes damage would not be covered under the warranty as this is not a manufacturing defect. Please read the details sent with your cover.The warranty m...

1.8
Product
The Cover Guy Hot Tub Cover
I liked
  • Helpful when ordering
I didn't like
  • Warranty service
#1251684
Reply to reviews
Although I am currently satisfied with the quality and delivery of my hot tub cover, as well as the style and proper cover for my region and the videos that help in the measurement and placement of my cover lifter.. BE AWARE that this company is located in Canada and...
Read more
Anonymous
Dan

This is painful to read. I ordered a cover in May, 2018 and now 5 weeks later there is no indication they are going to make/ship it. What is worse, is that when i asked about ...

Anonymous
The Cover Guy

Hello, For US customers the covers are made at our US production facilities. For our Canadian customers, the covers are made in Canada.The transaction fee is charged by your c...

3.9
Product
The Cover Guy Hot Tub Cover
I liked
  • Ease of ordering
I didn't like
  • Foreign transaction fee
#1217224
Reply to reviews
The Cover Guy - Dont buy from The CoverGuy
The Cover Guy - Dont buy from The CoverGuy
The Cover Guy - Dont buy from The CoverGuy
Poor Quality.Purchased a cover for the second-time form vendor. First one was no problem but I upgraded the second one with all the extra features. And 1.8 years later the cover is 3 times heavier and loosing heat and icicles are forming. Also, my cover arrived 2 to 4...
Read more
Anonymous
The Cover Guy

Hello Steven,The first cover under your name in our system is from October 2014, # 138226, dimensions 82 x 78 and the order was placed with a sales rep. Your second cover plac...

2.2
Product
The Cover Guy Hot Tub Cover
I liked
  • Seem nice at first
I didn't like
  • Warenty the way they handeled the situation
#1190566
Reply to reviews
What I am miffed about is The Cover Guy's claim that the hot tub covers are made in the USA. Mine has a tag on it that states made in Mexico. I have no problem with Mexico, however I attempt to buy U.S. first and that is why I brought from The Cover Guy. Their shipping...
Read more
Anonymous
The Cover Guy

Hello, All the covers are custom made to the measurements and color choice to our standards.We use different manufacturing facilities depending on your location. Our CA produ...

3.0
Product
The Cover Guy Hot Tub Cover
I didn't like
  • Made in mexico
#1174162
Reply to reviews
Made a purchase, waited almost 7 weeks then received the cheapest cover ever, very poorly made.Plus their CS dept sucks. Thank god my credit card company refunded me in full. So frustrated.... Complete waste of time and energy. It seems to be a presitge cover, stay...
Read more
Anonymous
The Cover Guy

Hello, Please contact us to identify that you are our customer at info@thecoverguy.com

Product
The Cover Guy Hot Tub Cover
#1172289
Reply to reviews
It took most of the summer and by September after talking to two different CSR and dealing with difficulties contacting them, questionable advice when claiming 35 years experience and after several pictures, mesurements and confirming several times - I went with their...
Read more
Anonymous
The Cover Guy

Hello Tim, Your order did take a while to complete, quote out, provide final dimensions, etc. Communication was a couple of months from initial contact in August to when you w...

1.4
Product
The Cover Guy Hot Tub Cover
#1168660
Reply to reviews
The Cover Guy - WARNING!!! DO NOT buy from this company
The Cover Guy - WARNING!!! DO NOT buy from this company
The Cover Guy - WARNING!!! DO NOT buy from this company
Don't let the modern website fool you! Below are photos of my hot tub order, where they improperly made the cover 1/2" short, causing it to not fit on my hot tub. The cover skirt protrudes outward (see photo). The order form clearly shows the measurements I ordered,...
Read more
Anonymous
The Cover Guy

Hello Charles, Amanda has emailed you requesting some specific pictures. Your cooperation would be appreciated so she can help solve your problem. Thank you,

1.0
Product
The Cover Guy Hot Tub Cover
#1161550
Reply to reviews
I ordered a replacement cover for my hot tub on April 30, 2017 and it arrived on June 14. On the website it talks about convenient delivery to your door. The delivery was in no way convenient. It arrived via large semi which could not come down my long driveway. I had...
Read more
Anonymous
The Cover Guy

Hello, Thank you for taking the time to post here. If you would like to email us info@thecoverguy.com to identify yourself. We use freight companies to delivery your oversize...

1.4
Product
The Cover Guy Hot Tub Cover
I didn't like
  • Quality
  • Delivery
#1160806
Reply to reviews
Purchased a hot tub cover from these guys (paying extra to upgrade the vapor proof barrier) in February 2017. In November, after 8 months of mostly summertime use, I complained to the company that the foam inside the cover was waterlogged and very difficult to lift....
Read more
Anonymous
The Cover Guy

Hello, The warranty does not cover waterlogging caused by severe chemical damage. This cover had the underside bleached out which shows improper care. This is not a result...

1.5
Product
The Cover Guy Hot Tub Cover
I didn't like
  • Warranty service
  • Company solution
#1141908
Reply to reviews
The Cover Guy - Horrible !!!!! Save your money and buy else where
So we are stuck with a $500 lid that has a hole in it....the steam from the hot tub is just going to go right inside and the lid...they told us to just tape the hole ....spent over 500$ on a product and we need to tape it ??? ..horrible customer service. Don’t waste...
Read more
Anonymous
The Cover Guy

Hello Jenna and Andrew, Production of your order was less than five weeks, due to our Canadian seasonal volume. Shipping time depend on your location. The email notifying yo...

1.0
Product
The Cover Guy Hot Tub Cover
#1130793
Reply to reviews