Product: The Cover Guy Customer Care Rating: 4 Stars Clear all filters (2 of 8 reviews match)
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Resolved
3.6
Details
The Cover Guy - Unbelievably terrible customer service

Update by user Jun 05

The issue has been resolved to my satisfaction. To be fair, a misunderstanding on my part contributed significantly to my frustration.

Original review posted by user May 31

custom cover purchased in 2015. Became waterlogged last winter. Also stitching is falling apart. I believed there is a 7 year warranty....
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2 comments
TheCoverGuy
#1695787

Hello, Please check your emails, as I believe we have already messaged you from info@thecoverguy.com.

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Review
#1547503 Review #1547503 is a subjective opinion of poster.
Service
The Cover Guy Customer Care
Cons
  • Warenty the way they handeled the situation
  • Customer service
  • No customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Poor Customer Service Satisfation
3.9
Details
I would like to delete the review I wrote but I am having problems finding the reviews and how to delete it or at least post we have reached a resolution. Can anyone help me with this? I suggest that anyone having issues with the Cover guy asked to speak with Claire. Claire seems to be the go to person at The Cover Guy...
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1 comment
Anonymous
#1465910

This customer situation involved them not receiving the shipping blurb as they had internet problems. Most areas require a delivery appointment in order to inspect the cover before signing that it was received in good condition.

This customer signed for a damaged cover which leaves them responsible for filing a freight claim with the carrier.

The carrier denied their claim as they signed for it plus they threw out the box or at least the driver did. There was no proof where the damages were caused.Yes we did help out this customer with her situation as we try for all our customers.We do prefer customer follows instructions so they can avoid frustrations.Please read the terms on purchase, contact us if any questions.

Review
#1236551 Review #1236551 is a subjective opinion of poster.
Service
The Cover Guy Customer Care
Reason of review
Claire came to the rescue. Credit needs to be given and this lady deserves it.

Contact The Cover Guy Customer Service

Mailing Address:
The Cover Guy
2315 Whirlpool St #968
Niagara Falls, New York 14305
United States
Phone:
(866) 622-6837
All The Cover Guy Contacts