Product: The Cover Guy Customer Care Clear all filters (2 of 8 reviews match)
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Product:
1.8
Details

Update by user Jul 17

After posting my review the Cover guy customer service team reached out to me. this time, they were very easy to work with and offered me a resolution that was above and beyond what i expected.

Original review posted by user Jul 08

2 months ago i order a new cover for my hot tub. Price was reasonable and...
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1 comment
TheCoverGuy
#1713547

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify the situation for you? Sincerely, Anne Customer Care Manager

Review
#1580782 Review #1580782 is a subjective opinion of poster.
Service
The Cover Guy Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Resolved
3.6
Details
The Cover Guy - Unbelievably terrible customer service

Update by user Jun 05

The issue has been resolved to my satisfaction. To be fair, a misunderstanding on my part contributed significantly to my frustration.

Original review posted by user May 31

custom cover purchased in 2015. Became waterlogged last winter. Also stitching is falling apart. I believed there is a 7 year warranty....
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2 comments
TheCoverGuy
#1695787

Hello, Please check your emails, as I believe we have already messaged you from info@thecoverguy.com.

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Review
#1547503 Review #1547503 is a subjective opinion of poster.
Service
The Cover Guy Customer Care
Cons
  • Warenty the way they handeled the situation
  • Customer service
  • No customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Poor Customer Service Satisfation

Contact The Cover Guy Customer Service

Mailing Address:
The Cover Guy
2315 Whirlpool St #968
Niagara Falls, New York 14305
United States
Phone:
(866) 622-6837
All The Cover Guy Contacts