Product: The Cover Guy Cover Clear all filters (34 of 34 reviews match)
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Cover arrived 6 weeks after i ordered it..this is my second cover from them both were the same ordering dimensions. the first one fit perfect and lasted about 7 years .. This one is at least 1/2 short and paid for a 10 inch skirt not 6 inch which is what if showed up...
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Anonymous
The Cover Guy

Hello, If you could contact us to identify yourself - info@thecoverguy.com We very rarely have covers with orders of 10 inches long and are not sure if you are our custome...

Product
The Cover Guy Cover
#1160333
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Sale was OK and information was minimal.Once the sale is 'completed' an "up sale" email was sent informing us we needed a $75 option. Which was not required. Never a person to speak. The delivery was promised in 5 weeks, it took 9 weeks with no communication. No clips...
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Anonymous
The Cover Guy

Hello Anonymous,We are sorry to read about your experience. We have been in business over 35 years and have a lot of repeat customers. The after sales email are suggestions ...

Product
The Cover Guy Cover
#1147507
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Bought a Deluxe cover with an upgrade to combo vapour proof barrier seal & energy shield less than 2 years ago . It fills up with water every time it rains out & the water is somehow getting into the plastic around the Styrofoam making the lid like a lead weight ! The...
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Anonymous
Anonymous

Hello - If you could contact me to identify yourself. I will re-evaluate your warranty situation.Thank you,Claireclaire@thecoverguy.com866-652-6837 ext 207

Product
The Cover Guy Cover
#791254
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The Cover Guy Cover Review

#674476
Cover lasted 2 winters , still paid another 250.00 to replace it. There covers aren't what they say
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DO NOT PURCHASE these covers if you have a salt water spa. The cheap inside liner will discolour within a couple of months and is not covered by warranty. I had the manufacturer cover for 6 years and never had an issue with the inside cover discolouring, but within 6...
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Anonymous
Anonymous

First - our customer did not post this on this website so this was fraudulently copied and the issue has been resolved.UPDATE:I received a call today from one of the owners of...

Product
The Cover Guy Cover
#739737
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I purchased a cover in 2011, in 2012 the handles started to rip. They sent me a replacement vinyl. Now 2.5 years later both handles are ripped and middle hinge is torn on both ends. I was basically told it would cost me 300.00 for a new cover and 70.00 for shipping,...
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Anonymous
Anonymous

We have tried very hard to work with Mr. Costello. We have gone past our required warranty for his hot tub cover even though there is clearly abuse to the cover we have done ...

1.8
Product
The Cover Guy Cover
#676669
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Do not use Cover Guy under any circumstances. Cover guy gave me the run around for months about my delivery. When it did arrive it fell apart in 6 months. No warranty honoured. The worst part is they pretend they are going to help you which wastes countless hours of...
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Anonymous
Anonymous

Hello Anonymous,If you could contact me regarding your issue with the warranty, I will look into this for you. There must be an explanation for your situation.If there is no ...

1.0
Selkirk, Manitoba
Product
The Cover Guy Cover
#648010
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My initial order took two months to ship to my area, never to make it to my house as the shipping company put the fork lift through the packaging, not under it. I was assured my replacement would go to the front of the production line. Four weeks later I received an...
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Product
The Cover Guy Cover
#642772
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The vinyl cracked so badly that water started leaking inside the cover. This was in less than 2 years, it probably started cracking within a year. I emailed to the Cover Guy and they asked me a lot of questions, including a request for photos. I answered every...
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Anonymous
Anonymous

Hello Anonymous,We do ask a lot of questions to get answer to your situation. Issues with the product can be cause by numerous reasons with your photos we are able to assess...

1.8
Product
The Cover Guy Cover
I didn't like
  • Vinyl cracked
  • Warranty service
#637949
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I ordered my deluxe cover 11-7-14, said I should receive it by 12-5-14. Finally deliver 12-16-14. It was the WRONG color, size, and if this was the deluxe cover with 2 upgrades I didn't want it. (Peace of light weight junk) I refused delivery of it. Took me 4 days of...
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Anonymous
Anonymous

call your credit card company and have them stop payment. They will do an inquiry. Make sure you send them email from them such as the form you signed off on. you will win wit...

Anonymous
Anonymous

A $50.00 dollar discount is not sufficient for the length of time I have waited for a cover I ordered 0n NOVEMBER 7th, and should have received on or before December 5. The l...

1.4
Vicksburg, Michigan
Product
The Cover Guy Cover
#576948
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Bought the deluxe cover last October (2013). Waited 5 weeks and they delivered in November. 3 months later (Feb/Mar 2014) noticed stitching on the fold at the top on both sides separating. Checked Warranty which covers poor workmanship or defect in material. The...
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Anonymous
The Cover Guy

Hello, In order to claim your stitching for warranty we do require pictures of the issue.Please forward these to me directly and I will forward to warranty department. claire@...

2.0
Perth, Ontario
Product
The Cover Guy Cover
I didn't like
  • Warranty service
#566301
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