Product: The Cover Guy Cover Clear all filters (46 of 46 reviews match)
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1.1
Details
We bought a cover for our hot tub. They did not honor there warranty when it fell apart. We had a local business come and measure and order the cover through this business. They are telling me that we did not buy directly there is no warranty. The local business gave...
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1 comment
TheCoverGuy
#1740540

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify the situation for you? Sincerely, Anne Customer Care Manager

Review
#1639357 Review #1639357 is a subjective opinion of poster.
Product
The Cover Guy Cover
Cons
  • Warranty
Reason of review
Warranty issue
Loss
$100
Preferred solution
Discount or money back
Tags
  • Poor Customer Service Satisfation
Resolved
3.3
Details

Update by user Apr 25

company called and they said they had upgraded the phone system which gave every one new extension numbers and deleted all old voice mails , they apologized for the lack of communication and were quiet helpful in resolving all my issues. said they were going to...

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1 comment
TheCoverGuy
#1681812

Hello, We are happy to hear you are satisfied with our follow-up. Thank you for sharing your feedback!

It is our pleasure to serve your hot tub needs.

We consider it our privilege to have you as a customer. Sincerely, Anne Customer Care Manager The Cover Guy

Review
#1520125 Review #1520125 is a subjective opinion of poster.
Product
The Cover Guy Cover
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered

The Cover Guy in Markesan, Wisconsin - Fitting

Don't buy from them! They will make up any excuse to avoid the problem and their responsibility to you.
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Review
#1443094 Review #1443094 is a subjective opinion of poster.
Product
The Cover Guy Cover
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
1.0
Details

Update by user Jan 07

1/7/2019 To date, I have had communications daily and emails to provide. Thus far, I have been given a run around.

The Cover Guy treats me as a gullible idiot. More updates following.

Original review posted by user Jan 02

I received my cover 1/2/19, upon observation saw no harm by shipping. Once placed on...
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4 comments
ColorfulMantaRay
#1626266

UPDATE: Today, 1/8/2019, The Cover Guy contacted me today. They took my issue to heart and showed kindness and truly helped me, they were very helpful and kind.

I have nothing negative to say about them, you, as a consumer, are safe to do business with them. Thank you Pissed Consumer, for what you do, I appreciate it.

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Review
#1438973 Review #1438973 is a subjective opinion of poster.
Product
The Cover Guy Cover
Pros
  • Unprofessional and disturbing
Cons
  • Production quality and inspection
  • Quality of product
Reason of review
Bad quality
Loss
$444
Preferred solution
Let the company propose a solution
I read the reviews and almost didn't order. I did however speak to a young lady on the phone and described what I needed. She seemed sincere so I too a gamble fully expecting to have a negative experience. She was very helpful and knowledgeable. I placed the order and...
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1 comment
ColorfulMantaRay
#1625689

This appears to be a fake review. If this consumer FULLY expected to get ripped off, why did they follow through.

Nothing was even mentioned about the integrity of the product, only that it was not delivered as promised. If you were that happy, would not you at least take the time to describe the quality of the product in some detail, I mean, look at the time that was spent saying, nothing.

Review
#1437792 Review #1437792 is a subjective opinion of poster.
Product
The Cover Guy Cover
Reason of review
Fair pricing

The Cover Guy in Winnipeg, Manitoba - Stay away

1.6
Details
I have bought two cover's here . First was terrible fit and last just past warranty seems ripped. Second much better fit but doesn't line up at lift hangers and as result I now have terrible evaporation issue. Aide note both covers took approximately two weeks longer than quoted to me.
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Review
#1402418 Review #1402418 is a subjective opinion of poster.
Product
The Cover Guy Cover
Reason of review
Bad quality
You guys suck to the greatest ability. You are a fraud and you drop ship covers from another company. Then when I had trouble due to a ripped cover when it arrived, that company you guys ordered it from didn't even know who you guys were. FRAUD FAKIN' COMPANY. If I...
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1 comment
Anonymous
#1623948

Hello, Wish you would have identified yourself so we can check your file to confirm you purchased from us. We have been in business over 30 years and are a real company with real employees!

We work with all customers to help solve their situation. If your cover was delivered with damages and you signed the waybill without noting this or refusing delivery then you would be responsible for filing a freight claim with the carrier as the product is now in your possession. As a side note about 99% of our customers are pleased with their purchase but few people take the time to write reviews. It's usually the 1% that write here.

Please read the terms, shipping information and emails that are sent with your order and delivery details. We outline procedures and respond to any emails, phone calls and concerns in a timely manner.

Review
#1392581 Review #1392581 is a subjective opinion of poster.
Product
The Cover Guy Cover
Reason of review
Bad quality
Ordered a new cover 3 weeks ago,it arrived yesterday.the packaging was bubble wrapped,cardboard and plastic.the cover is in perfect condition and as it being the 4 th cover I have purchased in 15 years it being the best built. 5 stars
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1 comment
Anonymous
#1570983

Hello and thank you for your nice comments, taking the time to post this and your repeat business. We appreciate hearing from repeat customers.

Custom hot tub covers have been our business for over 30 years, we continue to grow thanks you customers like you and your referrals. Our best to you, The Cover Guy

Review
#1358728 Review #1358728 is a subjective opinion of poster.
Product
The Cover Guy Cover
Reason of review
Good quality
1.7
Details
Seemed like a fair price for an extreme cover with all the life extension features. Too bad I did not read these reviews first, since I experienced nearly every aspect of complaints posted thus far. A few months ago, I accepted shipment of a cover I had ordered....
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Review
#1351133 Review #1351133 is a subjective opinion of poster.
Product
The Cover Guy Cover
Pros
  • Seem nice at first
Cons
  • Customer service
  • Quality control
  • Workmanship
Reason of review
Bad quality
Loss
$700
Preferred solution
Full refund

Contact The Cover Guy Customer Service

Mailing Address:
The Cover Guy
2315 Whirlpool St #968
Niagara Falls, New York 14305
United States
Phone:
(866) 622-6837
All The Cover Guy Contacts
The Cover Guy - In the middle of a challenging issue.
Received damaged cover: (August 2018) I picked up the cover from the shipment center to save three days shipment. Once I opened the cover I found a tear from one of the straps that was wrapped around the cardboard box holding the cover. I took pictures and sent them to...
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Review
#1325919 Review #1325919 is a subjective opinion of poster.
Product
The Cover Guy Cover
Reason of review
Damaged or defective