DO NOT, DO NOT, DO NOT - I REPEAT - do not order from this company! They are scammers and liars!
We have been waiting for our cover that was supposed to be here on March 22. It is March 30th and no cover and no call backs as it where it is. They hardly ever answer their phone and when they do, it's lies, lies, lies! I have heard "it will be there tomorrow" so many times, it's ridiculous - they are scammers.
We have reported them to the Better Business Bureau and will be disputing the charge on our credit card. FIND YOUR COVER ELSEWHERE - THE COVER GUYS ARE THE WORST!!!!!!!!!!!!!!!!!!!!! Do I sound angry?
Oh I'm angry! We are selling our house and the first showing is today with our old ratty hot tub cover.
Product or Service Mentioned: The Cover Guy Shipping Service.
Reason of review: Poor customer service.
Monetary Loss: $350.
Preferred solution: Let the company propose a solution.
The Cover Guy Cons: Did not deliver product, Lied about delivery, Horrible customer service.