I received a replacement spa cover from The Cover Guy replacing my old one from them. The old one qualified for a discount towards the new one.
When I received it, it had one strap on each side. I attempted to call their 800 number, but there was no answer. I sent them an email and they evidently had concocted a cover story to cover their error and provided my with a story by Amanda at extension 204 that stated: We decided to put them on all 4 sides to better hold the cover in place." I queried her why didn't they tell me in advance, and why does it not show spa covers on their website with the straps on all 4 sides? Her response was, "We started doing this about a year ago and haven't changed the website yet." I didn't buy it and she offered 2 hurricane straps at no charge.
Understanding that this is about the best I could hope for I accepted, however, I will not do business with them again. This entire fiasco is lame.
Product or Service Mentioned: The Cover Guy Cover.