Update by user Jan 07
1/7/2019 To date, I have had communications daily and emails to provide. Thus far, I have been given a run around.
The Cover Guy treats me as a gullible idiot. More updates following.
Original review posted by user Jan 02I received my cover 1/2/19, upon observation saw no harm by shipping. Once placed on...
- Unprofessional and disturbing
- Production quality and inspection
- Quality of product
The Cover Guy in Quebec, Quebec - Very Very Very bad business.
Update by user Apr 24
24 April 2019 I received full refund few weeks ago. They first refunded the cover, but not the lifter.
I had to argue some more to get refunded for this. I never actualy received it.
Claire from TheCoverGuy asked me to update this comment. She's supposed to send me an email regarding this tonite.
Original review posted by user Dec 16, 2018I have ordered in summer 2018 a spa cover . Once the SPA was delivered, the fold was in the wrong direction. So instead of being 84 x 92 inches, it was 92 x 84 inches. So in one direction the cover is 8 inches too long, and on the other direction water is exposed to elements. They asked me pictures and measurements and countless of questions. They never sent any returning instructions. No RMA. N O T H I N G. Wait !!! It is not finished !!! I also ordered an hydraulic cover lifter that I have never received. Wait !!! It is not finished !!! Strapping to hold the cover are located at places that requires to drill holes in elctronic, control panels, or other equipment. After monts of wait, I received an e-mail tonite saying they cannot take the cover back since it was used it. What a dishonest business.
The Cover Guy in Winnipeg, Manitoba - Stay away
The Cover Guy - Extra charges
The Cover Guy in Boston, Massachusetts - This must be a fake company I placed an order they charged m
- No response to emails or voicemails
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