Rating: 2 Stars Clear all filters (34 of 165 reviews match)
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2.1
Details
I ordered a hot tub cover and hydraulic cover lifter on 5/31/2019. Five days later, and SEVERAL days before my cover went into “production”, (Which, by the Websites’s instructions, is the cutoff point for ANY changes to be made to an order), I called and spoke to...
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1 comment
TheCoverGuy
#1718182

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify the situation for you? Sincerely, Anne Customer Care Manager

Review
#1591339 Review #1591339 is a subjective opinion of poster.
Pros
  • That they seemed like a reputable company
Cons
  • I think they are not being truthful
  • Not receiving immediate customer service with satisfaction
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
Tags
  • shipping and delivery
  • Poor Customer Service Satisfation
1.5
Details
Ordered a "Brown" cover from the Cover guy. Was disappointed when received that the cover was actually a "Burnt Orange color. This is the response i received from "Amanda". "the brown is a rusty-orange color. The walnut is the dark brown. All monitors display the...
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1 comment
TheCoverGuy
#1716662

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify the situation for you? Sincerely, Anne Customer Care Manager

Review
#1587661 Review #1587661 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Cons
  • Deceptive color
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Price reduction
1.8
Details

Update by user Jul 17

After posting my review the Cover guy customer service team reached out to me. this time, they were very easy to work with and offered me a resolution that was above and beyond what i expected.

Original review posted by user Jul 08

2 months ago i order a new cover for my hot tub. Price was reasonable and...
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1 comment
TheCoverGuy
#1713547

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify the situation for you? Sincerely, Anne Customer Care Manager

Review
#1580782 Review #1580782 is a subjective opinion of poster.
Service
The Cover Guy Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.6
Details
The Cover Guy - Little response and lack of taking responsibility
Received cover, first bit of wind and cold cover buckles broke, single thread seems ripped at both buckles. Wrote cover guy there response was to send me 4 little buckles with now way to attach them and took no responsibility for the rips and tears in the cover. Then I...
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1 comment
TheCoverGuy
#1694620

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize that our product and service did not meet your expectations.

If you would kindly take the time to share your concerns with me at feedback@thecoverguy.com, I would be happy to help resolve the situation for you.

Thank you. Sincerely, Anne Customer Care Manager

Review
#1547218 Review #1547218 is a subjective opinion of poster.
1.6
Details
Ask for warranty for a 18 month old cover holding water inside, they said that had to pay $125.00 for replacement of the cover and $110.00 for shipping to me. Originally paid $425.00 for cover, figured why pay any more money to a sorry company that manufactures below...
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5 comments
TheCoverGuy
#1693753

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify the situation for you? Sincerely, Anne Customer Care Manager

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Review
#1545279 Review #1545279 is a subjective opinion of poster.
Cons
  • Substandard product
Reason of review
Warranty issue
Loss
$420
Preferred solution
Price reduction
2.2
Details
The Cover Guy - Waterlogged cover
I bought a new cover for my hot tub in December, 2016. I didn't install it until later in the spring of 2017 so I could get a new hydraulic lifter (which I also bought from the cover guy.) I don't use the hot tub after April or May until I fill it back up in November,...
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1 comment
TheCoverGuy
#1681284

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify the situation for you? Sincerely, Anne Customer Care Manager

Review
#1459634 Review #1459634 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Reason of review
Warranty issue
Loss
$365
Preferred solution
Full refund

The Cover Guy in Winnipeg, Manitoba - Stay away

1.6
Details
I have bought two cover's here . First was terrible fit and last just past warranty seems ripped. Second much better fit but doesn't line up at lift hangers and as result I now have terrible evaporation issue. Aide note both covers took approximately two weeks longer than quoted to me.
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Review
#1402418 Review #1402418 is a subjective opinion of poster.
Product
The Cover Guy Cover
Reason of review
Bad quality
2.0
Details
When my hot tub cover was delivered, I found the box damaged when we went to open it. The flap of the cover was sliced (looks like from a knife). I contacted Customer Service and they told me my email specifically says to not accept the delivery if the box is damaged....
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3 comments
Anonymous
#1569829

Same kind of situation here. Now they want to charge me for the repair almost half of the cost of the cover.

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Review
#1353355 Review #1353355 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction
1.7
Details
Seemed like a fair price for an extreme cover with all the life extension features. Too bad I did not read these reviews first, since I experienced nearly every aspect of complaints posted thus far. A few months ago, I accepted shipment of a cover I had ordered....
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Review
#1351133 Review #1351133 is a subjective opinion of poster.
Product
The Cover Guy Cover
Pros
  • Seem nice at first
Cons
  • Customer service
  • Quality control
  • Workmanship
Reason of review
Bad quality
Loss
$700
Preferred solution
Full refund

Contact The Cover Guy Customer Service

Mailing Address:
The Cover Guy
2315 Whirlpool St #968
Niagara Falls, New York 14305
United States
Phone:
(866) 622-6837
All The Cover Guy Contacts

The Cover Guy Products and Services Reviews

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The Cover Guy - Buyer Beware!
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The Cover Guy - Buyer Beware!
I ordered the “deluxe” hot tub cover from The Cover Guy after reading all the details about it on their website and speaking with a representative. I told them I have an Optima model hot tub by Sundance. Although the representative said they do double check the...
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Review
#1342010 Review #1342010 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Cons
  • Misrepresentation of construction
  • Not receiving immediate customer service with satisfaction
  • Misrepresentation of quality
Reason of review
Bad quality
Loss
$350
Preferred solution
Full refund
Tags
  • Inferior Quality Merchandise
  • Bait And Switch Website
  • Poor Customer Service Satisfation
  • Made Poorly