Rating: 1 Star Clear all filters (37 of 165 reviews match)
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Bought spa cover from them and paid nearly $100 for 5-day expedited service, all on Oct 11. Oct 28th, nothing received still. Shipper confirms it didn't receive the shipment from The Cover Guy before 10/22, some 11 days later, well past the 5 business day for which...
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1 comment
TheCoverGuy
#1770996

Hello, Thank you for letting us know about your experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify this situation for you? Sincerely, Anne Customer Care Manager

Review
#1693606 Review #1693606 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Pros
  • Ease of ordering
Cons
  • Take your money but do not deliver or honor their promises
Reason of review
Poor customer service
Loss
$100
Preferred solution
Price reduction
Tags
  • Poor Customer Service Satisfation
1.0
Details
I paid an extra fee to have my cover expedited. It was supposedly shipped two weeks ago, when I went to track it on the freight line website, the tracking number would not work. Email number 1 to the cover guy about this got a reply of, “I’m looking into it”. No reply...
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1 comment
TheCoverGuy
#1753624

Hello, Thank you for letting us know about your experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify this situation for you? Sincerely, Anne Customer Care Manager

Review
#1662168 Review #1662168 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Reason of review
Order processing issue
1.1
Details
We bought a cover for our hot tub. They did not honor there warranty when it fell apart. We had a local business come and measure and order the cover through this business. They are telling me that we did not buy directly there is no warranty. The local business gave...
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1 comment
TheCoverGuy
#1740540

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify the situation for you? Sincerely, Anne Customer Care Manager

Review
#1639357 Review #1639357 is a subjective opinion of poster.
Product
The Cover Guy Cover
Cons
  • Warranty
Reason of review
Warranty issue
Loss
$100
Preferred solution
Discount or money back
Tags
  • Poor Customer Service Satisfation
1.0
Details
Took forever to get cover. Product is of the absolute poorest quality. Paper thin vinyl. I swear if you look at it really hard you can put *** in it. Stitching has failed. Buckles to hold it down fell off. My original cover lasted for 7 years. This one is barely over a...
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2 comments
JumpyBird
#1729015

Sounds like they may want to spend some time on quality control. In the meantime I am going with a hottubcoverscanada.ca. A+ BBB rating.

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Review
#1583230 Review #1583230 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Reason of review
Bad quality
Loss
$400
Preferred solution
Full refund
Tags
  • Poor Quality
1.0
Details
On April 26th I ordered a cover for my Hot Springs Grandee tub. Because of the size I had to pay more and I did order some upgrades. At the time of order I asked wait the turn around time would be and was told about 4 weeks. I paid over $600.00. After a month I called...
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1 comment
TheCoverGuy
#1703270

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify the situation for you? Sincerely, Anne Customer Care Manager

Review
#1556822 Review #1556822 is a subjective opinion of poster.
Cons
  • Communications not being returned lifter incompatible
  • Not delivering product orderred
  • Poor service
Reason of review
Poor customer service
Loss
$600
Preferred solution
Deliver product or service ordered
1.2
Details
please see the attached the cover we purchased last july has a defect see pics...plz replace asap thanks see orig order attached as you can see holes are on innersole so is defective material has little holes starting at creases not even one year old $500 cover
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1 comment
TheCoverGuy
#1679777

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify the situation for you? Sincerely, Anne Customer Care Manager

Review
#1516644 Review #1516644 is a subjective opinion of poster.
Pros
  • It at the beginning but process was slow
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered
1.0
Details

Update by user Jan 07

1/7/2019 To date, I have had communications daily and emails to provide. Thus far, I have been given a run around.

The Cover Guy treats me as a gullible idiot. More updates following.

Original review posted by user Jan 02

I received my cover 1/2/19, upon observation saw no harm by shipping. Once placed on...
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4 comments
ColorfulMantaRay
#1626266

UPDATE: Today, 1/8/2019, The Cover Guy contacted me today. They took my issue to heart and showed kindness and truly helped me, they were very helpful and kind.

I have nothing negative to say about them, you, as a consumer, are safe to do business with them. Thank you Pissed Consumer, for what you do, I appreciate it.

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Review
#1438973 Review #1438973 is a subjective opinion of poster.
Product
The Cover Guy Cover
Pros
  • Unprofessional and disturbing
Cons
  • Production quality and inspection
  • Quality of product
Reason of review
Bad quality
Loss
$444
Preferred solution
Let the company propose a solution

The Cover Guy - Extra charges

1.0
Details
I ordered a cover and received a email the next day stating there is charges for delivery when your website sais free delivery. I’m in timmins Ontario, i contacted your customer service and she told me we lived to fare away and the delivery company you now use charges. Change your free delivery posted on your website, this is false advertising. My email is fortierdan@gmail.com
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Review
#1390486 Review #1390486 is a subjective opinion of poster.
Service
The Cover Guy Shipping Service
Reason of review
Pricing issue
1.0
Details
On July 20, 2018 I purchased a spa cover from The Cover Guy on their website. They said it would take a few weeks to make and process the order. On August 10,2018 I get an email saying my order had shipped. Yay. They give me the shipping company’s name (YRC Shipping)...
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1 comment
Anonymous
#1600668

These bd reviews are very concerning as I just ordered a hot tub cover. I also noticed a foreign transaction fee that I never agreed to (red flag). I also see the Cover Guy only responds to positive comments posted here on this site.

Review
#1352736 Review #1352736 is a subjective opinion of poster.
Service
Yrc Freight Delivery Service
Cons
  • No response to emails or voicemails
Reason of review
Poor customer service
Loss
$500
Tags
  • shipping and delivery
  • Poor Customer Service Satisfation

Contact The Cover Guy Customer Service

Mailing Address:
The Cover Guy
2315 Whirlpool St #968
Niagara Falls, New York 14305
United States
Phone:
(866) 622-6837
All The Cover Guy Contacts

The Cover Guy Products and Services Reviews

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Solis Spa Covers
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1.0
Details
I ordered a top of the line cover, with an additional up charge due to size of $250.00 on August 13, 2018. I received an e mail on August 18, 2018 that the cover was not in production and that I need to call there toll free number because I needed to pay the up charge...
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Review
#1348604 Review #1348604 is a subjective opinion of poster.
Service
The Cover Guy Shipping Service
Pros
  • Unprofessional and disturbing
Reason of review
Order processing issue
Loss
$690
Preferred solution
Truthful Correspondence