Filter by rating :
39 of 168 reviews with 1-star rating. Clear filter
filters

There warranty is a scam, don't count on it. | The Cover Guy review

1.2
Details
There warranty is a scam, don't count on it. - The Cover Guy review
There warranty is a scam, don't count on it. - The Cover Guy review
I have just passed my 3rd year of a 7 year warranty and have an issue. The warranty dept will replace at a warranty cost of more than twice the original cost. I could have purchased 2 hot tub covers, one spare and still been money ahead. I am getting a runaround and not happy Rhys
View full review
Review
#1762508 Review #1762508 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Reason of review
Warranty issue
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • No Warranty Service
1.0
Details
Cover Guy charged my credit card on 10/7 and it is 12/19 and still no delivery of half my order. They have delivered poor service and a horrible attitude. 1.When I first placed the order, they did not email a confirmation email so the order could be finalized. They...
View full review
Review
#1737211 Review #1737211 is a subjective opinion of poster.
Service
The Cover Guy Shipping Service
Cons
  • Poor service
  • Customer service is slow
  • Lack of delivery
Reason of review
Problem with delivery
Loss
$200
Preferred solution
Price reduction
Tags
  • no customer service
  • Poor Service
  • Purchase Not Delivered
1.0
Details
Bought spa cover from them and paid nearly $100 for 5-day expedited service, all on Oct 11. Oct 28th, nothing received still. Shipper confirms it didn't receive the shipment from The Cover Guy before 10/22, some 11 days later, well past the 5 business day for which...
View full review
1 comment
TheCoverGuy
#1770996

Hello, Thank you for letting us know about your experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify this situation for you? Sincerely, Anne Customer Care Manager

Review
#1693606 Review #1693606 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Pros
  • Ease of ordering
Cons
  • Take your money but do not deliver or honor their promises
Reason of review
Poor customer service
Loss
$100
Preferred solution
Price reduction
Tags
  • Poor Customer Service Satisfation
1.0
Details
I paid an extra fee to have my cover expedited. It was supposedly shipped two weeks ago, when I went to track it on the freight line website, the tracking number would not work. Email number 1 to the cover guy about this got a reply of, “I’m looking into it”. No reply...
View full review
1 comment
TheCoverGuy
#1753624

Hello, Thank you for letting us know about your experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify this situation for you? Sincerely, Anne Customer Care Manager

Review
#1662168 Review #1662168 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Reason of review
Order processing issue
1.1
Details
We bought a cover for our hot tub. They did not honor there warranty when it fell apart. We had a local business come and measure and order the cover through this business. They are telling me that we did not buy directly there is no warranty. The local business gave...
View full review
1 comment
TheCoverGuy
#1740540

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify the situation for you? Sincerely, Anne Customer Care Manager

Review
#1639357 Review #1639357 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Cons
  • Warranty
Reason of review
Warranty issue
Loss
$100
Preferred solution
Discount or money back
Tags
  • Poor Customer Service Satisfation
1.0
Details
Took forever to get cover. Product is of the absolute poorest quality. Paper thin vinyl. I swear if you look at it really hard you can put *** in it. Stitching has failed. Buckles to hold it down fell off. My original cover lasted for 7 years. This one is barely over a...
View full review
2 comments
Calli
#1729015

Sounds like they may want to spend some time on quality control. In the meantime I am going with a hottubcoverscanada.ca. A+ BBB rating.

View more comments
Review
#1583230 Review #1583230 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Reason of review
Bad quality
Loss
$400
Preferred solution
Full refund
Tags
  • Poor Quality
1.0
Details
On April 26th I ordered a cover for my Hot Springs Grandee tub. Because of the size I had to pay more and I did order some upgrades. At the time of order I asked wait the turn around time would be and was told about 4 weeks. I paid over $600.00. After a month I called...
View full review
1 comment
TheCoverGuy
#1703270

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify the situation for you? Sincerely, Anne Customer Care Manager

Review
#1556822 Review #1556822 is a subjective opinion of poster.
Service
The Cover Guy Shipping Service
Cons
  • Poor service
  • Not receiving immediate customer service with satisfaction
  • Not delivering product orderred
Reason of review
Poor customer service
Loss
$600
Preferred solution
Deliver product or service ordered
1.2
Details
please see the attached the cover we purchased last july has a defect see pics...plz replace asap thanks see orig order attached as you can see holes are on innersole so is defective material has little holes starting at creases not even one year old $500 cover
View full review
1 comment
TheCoverGuy
#1679777

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify the situation for you? Sincerely, Anne Customer Care Manager

Review
#1516644 Review #1516644 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Pros
  • It at the beginning but process was slow
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered
1.0
Details

Update by user Jan 07, 2019

1/7/2019 To date, I have had communications daily and emails to provide. Thus far, I have been given a run around.

The Cover Guy treats me as a gullible idiot. More updates following.

Original review posted by user Jan 02, 2019

I received my cover 1/2/19, upon observation saw no harm by shipping. Once placed on...
View full review
4 comments
Mark D
#1626266

UPDATE: Today, 1/8/2019, The Cover Guy contacted me today. They took my issue to heart and showed kindness and truly helped me, they were very helpful and kind.

I have nothing negative to say about them, you, as a consumer, are safe to do business with them. Thank you Pissed Consumer, for what you do, I appreciate it.

View more comments
Review
#1438973 Review #1438973 is a subjective opinion of poster.
Product
The Cover Guy Cover
Pros
  • Unprofessional and disturbing
Cons
  • Quality of product
  • Production quality and inspection
Reason of review
Bad quality
Loss
$444
Preferred solution
Let the company propose a solution

Contact The Cover Guy Customer Service

Website:
Mailing Address:
2315 Whirlpool St #968
Niagara Falls, New York 14305
United States
Phone:
(866) 622-6837
All The Cover Guy Contacts

The Cover Guy Products and Services Reviews

Compare The Cover Guy to

The Cover Guy
The Cover Guy
57 reviews
1.9
VS
Solis Spa Covers
Solis Spa Covers
57 reviews
2.5
Compare The Cover Guy vs Solis Spa Covers

Extra charges | The Cover Guy review

1.0
Details
I ordered a cover and received a email the next day stating there is charges for delivery when your website sais free delivery. I’m in timmins Ontario, i contacted your customer service and she told me we lived to fare away and the delivery company you now use charges. Change your free delivery posted on your website, this is false advertising. My email is fortierdan@gmail.com
View full review
Review
#1390486 Review #1390486 is a subjective opinion of poster.
Service
The Cover Guy Shipping Service
Reason of review
Pricing issue