Resolved The Cover Guy Reviews
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Update by user Jun 05
The issue has been resolved to my satisfaction. To be fair, a misunderstanding on my part contributed significantly to my frustration.
Original review posted by user May 31custom cover purchased in 2015. Became waterlogged last winter. Also stitching is falling apart. I believed there is a 7 year warranty....
- Customer service
- No customer service
- Warenty the way they handeled the situation
Update by user May 20
See my updated comment.
Update by user May 20
After my review went up, I was able to get a refund without the cancellation fee. I'm now satisfied, but it would have been better if they had a less punitive cancellation policy like the one I got from the company that I eventually ordered from...
- Cancellation policy
Update by user Jun 29
Anne refunded my money and sent me my cover! Many thanks to her for doing her job when others didn't! I have been enjoying my hot tub thanks to her and the PC team!
Original review posted by user Apr 23I bought this cover because it was the best priced and made locally. Over a week after paying (after the...
Update by user Apr 25
company called and they said they had upgraded the phone system which gave every one new extension numbers and deleted all old voice mails , they apologized for the lack of communication and were quiet helpful in resolving all my issues. said they were going to...
Update by user Dec 05, 2016
The company is working with me to resolve this situation. Amanda has been very helpful trying to find a solution that works.
Original review posted by user Nov 23, 2016I bought one of their deluxe model with the vapor barrier. The cover didn't even last 1 year in Southern Idaho, which is pretty mild weather. ...
- Production quality and inspection
- Warranty service
- Vinyl cracked
Update by user Aug 03, 2015
See comment area . Claire a sales associate with cover guy called me today to resolve this issue she has agreed to send me to foam inserts for my spa cover The cost to me is shipping as this is not covered under any warranty
only cost to me is shipping. I want to tha...
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