The Cover Guy - New cover
Ordered a new cover 3 weeks ago,it arrived yesterday.the packaging was bubble wrapped,cardboard and plastic.the cover is in perfect condition and as it being the 4 th cover I have purchased in 15 years it being the best built. 5 stars
When my hot tub cover was delivered, I found the box damaged when we went to open it. The flap of the cover was sliced (looks like from a knife). I contacted Customer Service and they told me my email specifically says to not accept the delivery if the box is damaged....
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On July 20, 2018 I purchased a spa cover from The Cover Guy on their website. They said it would take a few weeks to make and process the order. On August 10,2018 I get an email saying my order had shipped. Yay. They give me the shipping company’s name (YRC Shipping)...
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I didn't like
- No response to emails or voicemails
Seemed like a fair price for an extreme cover with all the life extension features. Too bad I did not read these reviews first, since I experienced nearly every aspect of complaints posted thus far. A few months ago, I accepted shipment of a cover I had ordered....
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I liked
- Seem nice at first
I didn't like
- Workmanship
- Customer service
- Quality control
I ordered a top of the line cover, with an additional up charge due to size of $250.00 on August 13, 2018. I received an e mail on August 18, 2018 that the cover was not in production and that I need to call there toll free number because I needed to pay the up charge...
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I liked
- Unprofessional and disturbing
Featured
The Cover Guy - Buyer Beware!
I ordered the “deluxe” hot tub cover from The Cover Guy after reading all the details about it on their website and speaking with a representative. I told them I have an Optima model hot tub by Sundance. Although the representative said they do double check the...
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I didn't like
- Receiving inferior item then i thought i ordered from website
- Not receiving immediate customer service with satisfaction
- Misrepresentation of construction
when they know it's true they remain silent. They won't respond to bonafide claims or complaints because it will expose them. really! really! really! really! really! really! really! really! really! really! really! really! really! really! really! really! really! really!...
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I didn't like
- Running around
I ordered a spa cover on June 2 and paid by credit card. It is now August 20 and I have not heard from them regarding the status of my order. When I call it goes into voice mail. I have left several messages and requested a call back and have not heard from them. Their...
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CrushingLobster
A representative from The Cover Guy finally reached out to me and I did reorder. I’m keeping my fingers crossed. But thank you Pissed Consumer for having this web site since I...
Anonymous
Do yourself a favor and cancel the order. The cover won't stand up and you'll be disapointed/
I jumped on the inet to look for a replacement cover and saw that the place where I purchased two covers in the past, The Cover Guy, had glowing reviews (all 5+++) on how wonderful the covers are. Well this is my experience. I attach copies of correspondences with them...
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I liked
- Ease of ordering
I didn't like
- Quality
Similar to The Cover Guy
Received damaged cover: (August 2018) I picked up the cover from the shipment center to save three days shipment. Once I opened the cover I found a tear from one of the straps that was wrapped around the cardboard box holding the cover. I took pictures and sent them to...
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Select Reason
Another reason to not own a hot tub. The mold and gunk buildup in the supply lines and various tube ports in the unit make them unfit for persons (particularly females) to con...