Filter by rating
filters
State:
Show
City:
Show
Product:
Show
Most Helpful
2.3
Details
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
The Cover Guy - You decide - inferior product and this is not fake news!!
I jumped on the inet to look for a replacement cover and saw that the place where I purchased two covers in the past, The Cover Guy, had glowing reviews (all 5+++) on how wonderful the covers are. Well this is my experience. I attach copies of correspondences with them...
View full review
1 comment
TheCoverGuy
#1681281

Hello, Thank you for letting us know about your experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify this situation for you? Sincerely, Anne Customer Care Manager

Review
#1334332 Review #1334332 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Pros
  • Ease of ordering
Cons
  • Quality
Reason of review
Bad quality
Loss
$500
Tags
  • vapour barrier
  • Poor Warranty Service
1.0
Details
Bought spa cover from them and paid nearly $100 for 5-day expedited service, all on Oct 11. Oct 28th, nothing received still. Shipper confirms it didn't receive the shipment from The Cover Guy before 10/22, some 11 days later, well past the 5 business day for which...
View full review
1 comment
TheCoverGuy
#1770996

Hello, Thank you for letting us know about your experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify this situation for you? Sincerely, Anne Customer Care Manager

Review
#1693606 Review #1693606 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Pros
  • Ease of ordering
Cons
  • Take your money but do not deliver or honor their promises
Reason of review
Poor customer service
Loss
$100
Preferred solution
Price reduction
Tags
  • Poor Customer Service Satisfation
1.0
Details
I paid an extra fee to have my cover expedited. It was supposedly shipped two weeks ago, when I went to track it on the freight line website, the tracking number would not work. Email number 1 to the cover guy about this got a reply of, “I’m looking into it”. No reply...
View full review
1 comment
TheCoverGuy
#1753624

Hello, Thank you for letting us know about your experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify this situation for you? Sincerely, Anne Customer Care Manager

Review
#1662168 Review #1662168 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Reason of review
Order processing issue
1.1
Details
We bought a cover for our hot tub. They did not honor there warranty when it fell apart. We had a local business come and measure and order the cover through this business. They are telling me that we did not buy directly there is no warranty. The local business gave...
View full review
1 comment
TheCoverGuy
#1740540

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify the situation for you? Sincerely, Anne Customer Care Manager

Review
#1639357 Review #1639357 is a subjective opinion of poster.
Product
The Cover Guy Cover
Cons
  • Warranty
Reason of review
Warranty issue
Loss
$100
Preferred solution
Discount or money back
Tags
  • Poor Customer Service Satisfation
2.1
Details
I ordered a hot tub cover and hydraulic cover lifter on 5/31/2019. Five days later, and SEVERAL days before my cover went into “production”, (Which, by the Websites’s instructions, is the cutoff point for ANY changes to be made to an order), I called and spoke to...
View full review
1 comment
TheCoverGuy
#1718182

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify the situation for you? Sincerely, Anne Customer Care Manager

Review
#1591339 Review #1591339 is a subjective opinion of poster.
Pros
  • That they seemed like a reputable company
Cons
  • I think they are not being truthful
  • Not receiving immediate customer service with satisfaction
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
Tags
  • shipping and delivery
  • Poor Customer Service Satisfation
1.5
Details
Ordered a "Brown" cover from the Cover guy. Was disappointed when received that the cover was actually a "Burnt Orange color. This is the response i received from "Amanda". "the brown is a rusty-orange color. The walnut is the dark brown. All monitors display the...
View full review
1 comment
TheCoverGuy
#1716662

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify the situation for you? Sincerely, Anne Customer Care Manager

Review
#1587661 Review #1587661 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Cons
  • Deceptive color
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Price reduction
1.0
Details
Took forever to get cover. Product is of the absolute poorest quality. Paper thin vinyl. I swear if you look at it really hard you can put *** in it. Stitching has failed. Buckles to hold it down fell off. My original cover lasted for 7 years. This one is barely over a...
View full review
2 comments
JumpyBird
#1729015

Sounds like they may want to spend some time on quality control. In the meantime I am going with a hottubcoverscanada.ca. A+ BBB rating.

View more comments
Review
#1583230 Review #1583230 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Reason of review
Bad quality
Loss
$400
Preferred solution
Full refund
Tags
  • Poor Quality
1.8
Details

Update by user Jul 17

After posting my review the Cover guy customer service team reached out to me. this time, they were very easy to work with and offered me a resolution that was above and beyond what i expected.

Original review posted by user Jul 08

2 months ago i order a new cover for my hot tub. Price was reasonable and...
View full review
1 comment
TheCoverGuy
#1713547

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify the situation for you? Sincerely, Anne Customer Care Manager

Review
#1580782 Review #1580782 is a subjective opinion of poster.
Service
The Cover Guy Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
On April 26th I ordered a cover for my Hot Springs Grandee tub. Because of the size I had to pay more and I did order some upgrades. At the time of order I asked wait the turn around time would be and was told about 4 weeks. I paid over $600.00. After a month I called...
View full review
1 comment
TheCoverGuy
#1703270

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify the situation for you? Sincerely, Anne Customer Care Manager

Review
#1556822 Review #1556822 is a subjective opinion of poster.
Cons
  • Communications not being returned lifter incompatible
  • Not delivering product orderred
  • Poor service
Reason of review
Poor customer service
Loss
$600
Preferred solution
Deliver product or service ordered
Ordered Cover last summer. Nice looking. First hard rain and the tub water rose an inch. Next rain, tub water level is now up two inches and has a brown cast to it (similar to the color of the cover). Third rain and water level is touching the head rests. Cover Guys...
View full review
1 comment
TheCoverGuy
#1703275

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Our goal is to provide a consistently reliable product and an exemplary level of customer service.

Could you please contact us at feedback@thecoverguy.com so that we can rectify the situation for you? Sincerely, Anne Customer Care Manager

Review
#1551247 Review #1551247 is a subjective opinion of poster.

Contact The Cover Guy Customer Service

Mailing Address:
The Cover Guy
2315 Whirlpool St #968
Niagara Falls, New York 14305
United States
Phone:
(866) 622-6837
All The Cover Guy Contacts

The Cover Guy Products and Services Reviews

Compare The Cover Guy to

Solis Spa Covers
Solis Spa Covers
57 reviews
2.5
Compare
Resolved
3.6
Details
The Cover Guy - Unbelievably terrible customer service

Update by user Jun 05

The issue has been resolved to my satisfaction. To be fair, a misunderstanding on my part contributed significantly to my frustration.

Original review posted by user May 31

custom cover purchased in 2015. Became waterlogged last winter. Also stitching is falling apart. I believed there is a 7 year warranty....
View full review
2 comments
TheCoverGuy
#1695787

Hello, Please check your emails, as I believe we have already messaged you from info@thecoverguy.com.

View more comments
Review
#1547503 Review #1547503 is a subjective opinion of poster.
Service
The Cover Guy Customer Care
Cons
  • Customer service
  • No customer service
  • Warenty the way they handeled the situation
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Poor Customer Service Satisfation