The Cover Guy Reviews and Complaints
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- Latest review first
- Most helpful reviews first
- Ease of ordering
- Quality
Hello, Thank you for letting us know about your experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.
Our goal is to provide a consistently reliable product and an exemplary level of customer service.
Could you please contact us at feedback@thecoverguy.com so that we can rectify this situation for you? Sincerely, Anne Customer Care Manager
- Ease of ordering
- Take your money but do not deliver or honor their promises
Hello, Thank you for letting us know about your experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.
Our goal is to provide a consistently reliable product and an exemplary level of customer service.
Could you please contact us at feedback@thecoverguy.com so that we can rectify this situation for you? Sincerely, Anne Customer Care Manager
Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.
Our goal is to provide a consistently reliable product and an exemplary level of customer service.
Could you please contact us at feedback@thecoverguy.com so that we can rectify the situation for you? Sincerely, Anne Customer Care Manager
- Warranty
Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.
Our goal is to provide a consistently reliable product and an exemplary level of customer service.
Could you please contact us at feedback@thecoverguy.com so that we can rectify the situation for you? Sincerely, Anne Customer Care Manager
- That they seemed like a reputable company
- I think they are not being truthful
- Not receiving immediate customer service with satisfaction
Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.
Our goal is to provide a consistently reliable product and an exemplary level of customer service.
Could you please contact us at feedback@thecoverguy.com so that we can rectify the situation for you? Sincerely, Anne Customer Care Manager
- Deceptive color
Sounds like they may want to spend some time on quality control. In the meantime I am going with a hottubcoverscanada.ca. A+ BBB rating.
Update by user Jul 17
After posting my review the Cover guy customer service team reached out to me. this time, they were very easy to work with and offered me a resolution that was above and beyond what i expected.
Original review posted by user Jul 08
2 months ago i order a new cover for my hot tub. Price was reasonable and...Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.
Our goal is to provide a consistently reliable product and an exemplary level of customer service.
Could you please contact us at feedback@thecoverguy.com so that we can rectify the situation for you? Sincerely, Anne Customer Care Manager
Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.
Our goal is to provide a consistently reliable product and an exemplary level of customer service.
Could you please contact us at feedback@thecoverguy.com so that we can rectify the situation for you? Sincerely, Anne Customer Care Manager
- Communications not being returned lifter incompatible
- Not delivering product orderred
- Poor service
Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.
Our goal is to provide a consistently reliable product and an exemplary level of customer service.
Could you please contact us at feedback@thecoverguy.com so that we can rectify the situation for you? Sincerely, Anne Customer Care Manager
Update by user Jun 05
The issue has been resolved to my satisfaction. To be fair, a misunderstanding on my part contributed significantly to my frustration.
Original review posted by user May 31
custom cover purchased in 2015. Became waterlogged last winter. Also stitching is falling apart. I believed there is a 7 year warranty....Hello, Please check your emails, as I believe we have already messaged you from info@thecoverguy.com.
- Customer service
- No customer service
- Warenty the way they handeled the situation
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Hello, Thank you for letting us know about your experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.
Our goal is to provide a consistently reliable product and an exemplary level of customer service.
Could you please contact us at feedback@thecoverguy.com so that we can rectify this situation for you? Sincerely, Anne Customer Care Manager