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The Cover Guy - Stay away

I have bought two cover's here . First was terrible fit and last just past warranty seems ripped. Second much better fit but doesn't line up at lift hangers and as result I now have terrible evaporation issue. Aide note both covers took approximately two weeks longer than quoted to me.
1.6
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1402418
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You guys suck to the greatest ability. You are a fraud and you drop ship covers from another company. Then when I had trouble due to a ripped cover when it arrived, that company you guys ordered it from didn't even know who you guys were. FRAUD FAKIN' COMPANY. If I...
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#1392581
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The Cover Guy - Extra charges

I ordered a cover and received a email the next day stating there is charges for delivery when your website sais free delivery. I’m in timmins Ontario, i contacted your customer service and she told me we lived to fare away and the delivery company you now use charges. Change your free delivery posted on your website, this is false advertising. My email is fortierdan@gmail.com
1.0
Details
Advertised vs Delivered
Customer service
Website
#1390486
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The Cover Guy - This must be a fake company I placed an order they charged m

They charged my card and never called me or emailed me and they won’t answer the phone or respond to messages
#1370225
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Ordered a new cover 3 weeks ago,it arrived yesterday.the packaging was bubble wrapped,cardboard and plastic.the cover is in perfect condition and as it being the 4 th cover I have purchased in 15 years it being the best built. 5 stars
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Anonymous
The Cover Guy

Hello and thank you for your nice comments, taking the time to post this and your repeat business. We appreciate hearing from repeat customers. Custom hot tub covers have been...

#1358728
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When my hot tub cover was delivered, I found the box damaged when we went to open it. The flap of the cover was sliced (looks like from a knife). I contacted Customer Service and they told me my email specifically says to not accept the delivery if the box is damaged....
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Anonymous
Jay

Same kind of situation here. Now they want to charge me for the repair almost half of the cost of the cover.

Anonymous
Anonymous

Another reason to not own a hot tub. The mold and gunk buildup in the supply lines and various tube ports in the unit make them unfit for persons (particularly females) to con...

2.0
#1353355
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On July 20, 2018 I purchased a spa cover from The Cover Guy on their website. They said it would take a few weeks to make and process the order. On August 10,2018 I get an email saying my order had shipped. Yay. They give me the shipping company’s name (YRC Shipping)...
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1.0
I didn't like
  • No response to emails or voicemails
#1352736
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Seemed like a fair price for an extreme cover with all the life extension features. Too bad I did not read these reviews first, since I experienced nearly every aspect of complaints posted thus far. A few months ago, I accepted shipment of a cover I had ordered....
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1.7
I liked
  • Seem nice at first
I didn't like
  • Customer service
  • Workmanship
  • Quality control
#1351133
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I ordered a top of the line cover, with an additional up charge due to size of $250.00 on August 13, 2018. I received an e mail on August 18, 2018 that the cover was not in production and that I need to call there toll free number because I needed to pay the up charge...
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1.0
I liked
  • Unprofessional and disturbing
#1348604
Reply to reviews

Contact The Cover Guy

Mailing Address:
The Cover Guy
2315 Whirlpool Street, Suite #192
Niagara Falls NY
Phone:
(866) 622-6837
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The Cover Guy - Buyer Beware!
The Cover Guy - Buyer Beware!
The Cover Guy - Buyer Beware!
I ordered the “deluxe” hot tub cover from The Cover Guy after reading all the details about it on their website and speaking with a representative. I told them I have an Optima model hot tub by Sundance. Although the representative said they do double check the...
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2.3
I didn't like
  • Misrepresentation of construction
  • Not receiving immediate customer service with satisfaction
  • Misrepresentation of quality
#1342010
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