filters
Latest review first
  • Latest review first
  • Top rated first
state:
Show
city:
Show
product:
Show

no /poor customer service ordered a cover over one month ago, have not received the cover, have left several e mails and voice mails requesting a up date with no response they state 24 / 7 customer service / what a joke / would not advise any one to but any thing from...
Read more
Anonymous
The Cover Guy

Hi OssifiedOcelot,If you could identify yourself we could look into your inquiry. This is peak season for custom hot tub covers and production time is based on seasonal volume...

Comment 1 comment
Helpful? Yes 0 No 0
1.0
I liked
  • The
  • That they seemed like a reputable company
I didn't like
  • Never received it
  • No call backs or return e mails
#1294609
Reply to reviews

The warranty is a joke. We had our cover 2 years on a covered porch. It was not exposed to the elements. The cover became extremely heavy and was falling apart. We were told we had to pull off the cover so they can sew it and we had to send them $100 for shipping of...
Read more
Anonymous
The Cover Guy

Hello BelligerentZorse,The warranty for a hot tub cover is for manufacturing defect on materials and workmanship. This reads like your issue was covered. If you read the warra...

Comment 1 comment
Helpful? Yes 0 No 0
1.5
#1290306
Reply to reviews

This past October, 2017, we needed to replace our spa cover. We have a large spa, seats 10, so we expected it to be kind of pricey. I saw an add online which was for the Cover Guy. We measured as they told us and did receive a spa cover that fits fine. Here are the 2...
Read more
Anonymous
The Cover Guy

Hello PetiteRabbit,The shipping policy is to inspect and sign as received in good condition, which you did. You even write the driver helped you - why not check the last side?...

Comment 1 comment
Helpful? Yes 0 No 0
#1284838
Reply to reviews

Phoned in my tub measurements, with my concerns. I was informed by Claire that they have my tubs measurements on file and they would make the cover by their measurements. Result is a cover way too big, in fact my cover had to be modified for the too wide cover....
Read more
Anonymous
The Cover Guy

Hello Marc S.You provided your make and model, we provided you with the measurements we have on file and you asked us to ADD an inch to these. Specs on file are 76" x 76" and ...

Comment 1 comment
Helpful? Yes 0 No 0
2.0
Burlington, Ontario
I didn't like
  • Cover to big
#1275112
Reply to reviews

I ordered and paid for a cover to be sent to my city, they new my address when purchased it. To deliver it now want more money, I live 20 minutes from the second biggest city in Manitoba. they are trying to get more money out of me and scam me. Beware of this when you...
Read more
Anonymous
The Cover Guy

Hello Brian,Your ship to address is considered an outlying area for the carriers used to ship oversize hot tub covers. Any extra charges are manually calculated. And we also o...

Comment 1 comment
Helpful? Yes 0 No 0
I didn't like
  • Free shipping in canada then want money to ship after prepaid
#1256241
Reply to reviews

First off, I should have read all these reviews before purchasing my hot tub cover because then I wouldn't be out hundreds of dollars for a hot tub cover with a hole in it along with the stitching already coming apart. Both the The Cover Guy and the YRC Freight company...
Read more
Anonymous
The Cover Guy

Hello DearestTiffany,We do not have an order in our system under the name Tiffany that received their cover damaged. Please contact us to identify yourself.Our shipping policy...

Comment 2 comments
Helpful? Yes 1 No 0
1.4
I liked
  • That they seemed like a reputable company
I didn't like
  • Entire company as a hole
  • Warenty the way they handeled the situation
#1253415
Reply to reviews

We purchased a hot tub cover with the so called 7 year warranty. Less then one year we got a wind storm the locks we so cheap they all broke in the storm . The cover came off and went across the deck tearing the cover on the bottom side . To add to this the handle also...
Read more
Anonymous
Anonymous

I contacted the company in October of 2017 about flaking on my cover it is falling apart I sent him pictures of what was happening so far all I get is a runaround the cover is...

Anonymous
The Cover Guy

Hello,A windstorm that causes damage would not be covered under the warranty as this is not a manufacturing defect. Please read the details sent with your cover.The warranty m...

Comment 4 comments
Helpful? Yes 1 No 0
1.8
Product
The Cover Guy Hot Tub Cover
I liked
  • Helpful when ordering
I didn't like
  • Warranty service
#1251684
Reply to reviews

I recently ordered a hot tub cover on- line. A at the end of the order I received a promotion online for 10% off on any filters. I ordered the filter and there was no discount. I called them to ask them about it and they said they had no discount offer online and send...
Read more
Comment
Helpful? Yes 0 No 0
Product
The Cover Guy 10-Percent Off Deal
#1247945
Reply to reviews

While we spent several months dealing with someone at customer service we became very frustrated. I decided to write reviews and then We were finally contacted by Claire, an agent in customer service who has assured my husband we will get our issue resolved. I would...
Read more
Anonymous
The Cover Guy

This customer situation involved them not receiving the shipping blurb as they had internet problems. Most areas require a delivery appointment in order to inspect the cover b...

Comment 1 comment
Helpful? Yes 0 No 0
3.9
Product
The Cover Guy Customer Care
#1236551
Reply to reviews

Contact The Cover Guy

Mailing Address:
The Cover Guy
2315 Whirlpool Street, Suite #192
Niagara Falls NY
Phone:
(866) 622-6837
More

The Cover Guy Products and Services

Similar to The Cover Guy

Although I am currently satisfied with the quality and delivery of my hot tub cover, as well as the style and proper cover for my region and the videos that help in the measurement and placement of my cover lifter.. BE AWARE that this company is located in Canada and...
Read more
Anonymous
Dan

This is painful to read. I ordered a cover in May, 2018 and now 5 weeks later there is no indication they are going to make/ship it. What is worse, is that when i asked about ...

Anonymous
The Cover Guy

Hello, For US customers the covers are made at our US production facilities. For our Canadian customers, the covers are made in Canada.The transaction fee is charged by your c...

Comment 2 comments
Helpful? Yes 3 No 0
3.9
Burlington, Ontario
Product
The Cover Guy Hot Tub Cover
I liked
  • Ease of ordering
I didn't like
  • Foreign transaction fee
#1217224
Reply to reviews