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Most expensive cover I have ever bought won't keep spa warm

I purchased a spa cover from The Cover Guy, what a mistake. I leave in Southern California, and the spa is useless at keeping the spa warm. When I sent them an email about it, they told me I could purchase a different foam insert for an additional $350 (Already paid $450 for original cover). I have asked for a refund, stay tuned!
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#4398847 Review #4398847 is a subjective opinion of poster.
Cons
  • Cover does not keep spa warm even in socal
Loss
$450
Preferred solution
Full refund

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Verified Reviewer New Reviewer

I lost the package of screws and pieces for the lifter

1.0
A Month ago I sent a request off to Customer support for a replacement package of screws etc. that came with the lifter and new cover. My fault and wanted a price to order them and finish this project before my knee surgery. First, I got an email from Tiffany wanting...
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#4091143 Review #4091143 is a subjective opinion of poster.
Pros
  • Nice website
Cons
  • Read the reviews
Preferred solution
A bag of parts I loss to install the lifter I bough from them.

Shipping

1.0
Purchased a hot tub cover, and now almost 7 weeks later no shipping update on delivery, and 2nd request to have someone in upper management call me for a status.

User's recommendation: Be careful.

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#4047339 Review #4047339 is a subjective opinion of poster.
Location
London, England

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Verified Reviewer New Reviewer

False Advertising!

1.7
Ordered a cover with free shipping. Then got an additional charge of $199.99 for being out of the area. What a scam! If you advertise as free shipping honor it! If there is a chance of additonal shipping, put it in the check out area. Don't send an email later requesting it! Buyer beware!

User's recommendation: BUYER BEWARE, not an honest company!

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#3915584 Review #3915584 is a subjective opinion of poster.
Pros
  • Sounds like nice covers
Preferred solution
Deliver product or service ordered

Product never received, AVOID THIS COMPANY

1.0