
Unclaimed
The Cover Guy Reviews
37.3K
CLAIMED LOSSES
203
TOTAL REVIEWS
55.8K
PAGE VIEWS
9
ISSUES RESOLVED
The Cover Guy Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMost expensive cover I have ever bought won't keep spa warm
I purchased a spa cover from The Cover Guy, what a mistake. I leave in Southern California, and the spa is useless at keeping the spa warm. When I sent them an email about it, they told me I could purchase a different foam insert for an additional $350 (Already paid $450 for original cover). I have asked for a refund, stay tuned!
ID
Cons
- Cover does not keep spa warm even in socal
Loss
$450
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI lost the package of screws and pieces for the lifter
A Month ago I sent a request off to Customer support for a replacement package of screws etc. that came with the lifter and new cover. My fault and wanted a price to order them and finish this project before my knee surgery. First, I got an email from Tiffany wanting...
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ID
Pros
- Nice website
Cons
- Read the reviews
Preferred solution
A bag of parts I loss to install the lifter I bough from them.
Shipping
Purchased a hot tub cover, and now almost 7 weeks later no shipping update on delivery, and 2nd request to have someone in upper management call me for a status.
User's recommendation: Be careful.
ID
Location
London, England
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerFalse Advertising!
Ordered a cover with free shipping. Then got an additional charge of $199.99 for being out of the area. What a scam! If you advertise as free shipping honor it! If there is a chance of additonal shipping, put it in the check out area. Don't send an email later requesting it! Buyer beware!
User's recommendation: BUYER BEWARE, not an honest company!
ID
Pros
- Sounds like nice covers
Preferred solution
Deliver product or service ordered