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What I am miffed about is The Cover Guy's claim that the hot tub covers are made in the USA. Mine has a tag on it that states made in Mexico. I have no problem with Mexico, however I attempt to buy U.S. first and that is why I brought from The Cover Guy. Their shipping...
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3.0
I didn't like
  • Made in mexico
#1174162
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Made a purchase, waited almost 7 weeks then received the cheapest cover ever, very poorly made. Plus their CS dept sucks. Thank god my credit card company refunded me in full. So frustrated.... Complete waste of time and energy. It seems to be a presitge cover, stay...
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#1172289
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It took most of the summer and by September after talking to two different CSR and dealing with difficulties contacting them, questionable advice when claiming 35 years experience and after several pictures, mesurements and confirming several times - I went with their...
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1.4
#1168660
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The Cover Guy - Still waiting.

The Cover Guy
#1106344
1.3
Details
Ordered cover July 6th. Still waiting September 26th...... never again will we buy anything from them.
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Staff
Warranty
Website

The Cover Guy - Scott, pissed off by TCG!

The Cover Guy
#1081059
Wish I had seen these reviews before I ordered. Totally getting the runaround nothing happened after 3 weeks I emailed they said 5 weeks it's now five weeks and nothing totally dissatisfied!
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The Cover Guy - Six weeks still waiting

The Cover Guy
#1077837
I should have read these reviews first, their responses are automated reply of we'll contact you with a tracking number, no response via requests. Will challenge with credit card challenge for no delivery.
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The Cover Guy - HORRIBLE Customer service and delay!!! BEWARE. BUY ELSEWHERE
1/1

The Cover Guy - HORRIBLE Customer service and delay!!! BEWARE. BUY ELSEWHERE

The Cover Guy
#1072674
Took 2 months to get cover and then received wrong cover!! Completely wrong size and color. It is always the same excuse...its our busy season, we are covering for alot of people, blah blah blah. Just own up to the fact that your customer service and follow up is horrible. Plus the quality of the cover we got in error is not great at all. GO ELSEWHERE!!!!
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The Cover Guy - WARNING!!! DO NOT buy from this company
The Cover Guy - WARNING!!! DO NOT buy from this company
The Cover Guy - WARNING!!! DO NOT buy from this company
WARNING!!! DO NOT buy from this company At first glance, they seem like a good company based on their website, but it's all a lie and a SCAM. Don't let the modern website fool you! Below are photos of my hot tub order, where they improperly made the cover 1/2" short,...
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Anonymous
The Cover Guy

Hello Charles, Amanda has emailed you requesting some specific pictures. Your cooperation would be appreciated so she can help solve your problem. Thank you,

1.0
#1161550
Reply to reviews
I ordered a replacement cover for my hot tub on April 30, 2017 and it arrived on June 14. On the website it talks about convenient delivery to your door. The delivery was in no way convenient. It arrived via large semi which could not come down my long driveway. I had...
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Anonymous
The Cover Guy

Hello, Thank you for taking the time to post here. If you would like to email us info@thecoverguy.com to identify yourself. We use freight companies to delivery your oversize...

1.4
I didn't like
  • Quality
  • Delivery
#1160806
Reply to reviews
Cover arrived 6 weeks after i ordered it.. this is my second cover from them both were the same ordering dimensions. the first one fit perfect and lasted about 7 years .. This one is at least 1/2 short and paid for a 10 inch skirt not 6 inch which is what if showed up...
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Anonymous
The Cover Guy

Hello, If you could contact us to identify yourself - info@thecoverguy.com We very rarely have covers with orders of 10 inches long and are not sure if you are our custome...

#1160333
Reply to reviews
I placed an order based on the promise of assistance prior to production. Calls were not returned, email exchanges went in circles and appeared to be coming from someone with no customer service experience and NO knowledge of the product they are selling. Seemed best...
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Anonymous
The Cover Guy

Hello Claudia,You have recently confirmed dimensions on how you would like your custom cover made. All our emails and phone calls are answered within 24 hours, depending on ...

1.0
#1152079
Reply to reviews
Bought a cover 10/15/15. I paid extra for the best custom cover. November of this year (less then 2 years of a 7 year warrenty ) noticed that my hot tub was overflowing with water and the hot tub cover was leaking. They told me to send pictures of all angles. I did....
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Anonymous
Chris

This company is a joke ! All I see is them making excuses. So tell us people what is covered because it seems like every complaint is not warranty. Also tell us why we should ...

Anonymous
The Cover Guy

Hello Robert, The present warranty is pro-rated for the 7 years. Your situation was reviewed and a replacement was offered under the warranty pricing. Other companies offer ...

1.7
I didn't like
  • Warenty the way they handeled the situation
#1151053
Reply to reviews
Sale was OK and information was minimal. Once the sale is 'completed' an "up sale" email was sent informing us we needed a $75 option. Which was not required. Never a person to speak. The delivery was promised in 5 weeks, it took 9 weeks with no communication. No clips...
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Anonymous
The Cover Guy

Hello Anonymous,We are sorry to read about your experience. We have been in business over 35 years and have a lot of repeat customers. The after sales email are suggestions ...

#1147507
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Contact The Cover Guy

Mailing Address:
The Cover Guy
2315 Whirlpool Street, Suite #192
Niagara Falls NY
Phone:
(866) 622-6837
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The Cover Guy Products and Services

Should have checked reviews before purchase and paid the price for not doing so. Purchased a hot tub cover from these guys (paying extra to upgrade the vapor proof barrier) in February 2017. In November, after 8 months of mostly summertime use, I complained to the...
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Anonymous
The Cover Guy

Hello, The warranty does not cover waterlogging caused by severe chemical damage. This cover had the underside bleached out which shows improper care. This is not a result...

1.5
I didn't like
  • Warranty service
  • Company solution
#1141908
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