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The Cover Guy in Niagara Falls, New York - BROKEN and TORN STRAPS

The Cover Guy - BROKEN and TORN STRAPS
The Cover Guy - BROKEN and TORN STRAPS
The Cover Guy - BROKEN and TORN STRAPS
3 of the 4 of my traps stitching came off my cover and now it will not secure. I called and emailed them and they don't care and want me to buy a new one.
#1443730
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The Cover Guy - Fitting

Don't buy from them! They will make up any excuse to avoid the problem and their responsibility to you.
#1443094
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I received my cover 1/2/19, upon observation saw no harm by shipping. Once placed on my hot tub, I could have cried. The thread was sown in single rows, some of the thread was lose, and protruding, not tight, and the stitching was not in proper circumference. It cost...
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ColorfulMantaRay
ColorfulMantaRay

UPDATE: Today, 1/8/2019, The Cover Guy contacted me today. They took my issue to heart and showed kindness and truly helped me, they were very helpful and kind. I have nothing...

ColorfulMantaRay
ColorfulMantaRay

Since writing my review, I have made daily communications with The Cover Guy. I will be posting all of my communications and emails along with pictures on here and other media...

1.0
I liked
  • Unprofessional and disturbing
I didn't like
  • Production quality and inspection
  • Quality of product
#1438973
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I read the reviews and almost didn't order. I did however speak to a young lady on the phone and described what I needed. She seemed sincere so I too a gamble fully expecting to have a negative experience. She was very helpful and knowledgeable. I placed the order and...
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ColorfulMantaRay
ColorfulMantaRay

This appears to be a fake review. If this consumer FULLY expected to get ripped off, why did they follow through. Nothing was even mentioned about the integrity of the product...

#1437792
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The Cover Guy - Very Very Very bad business.

The Cover Guy - Very Very Very bad business.
I have ordered in summer 2018 a spa cover . Once the SPA was delivered, the fold was in the wrong direction. So instead of being 84 x 92 inches, it was 92 x 84 inches. So in one direction the cover is 8 inches too long, and on the other direction water is exposed to elements. They asked me pictures and measurements and countless of questions. They never sent any returning instructions. No RMA. N O T H I N G. Wait !!! It is not finished !!! I also ordered an hydraulic cover lifter that I have never received. Wait !!! It is not finished !!! Strapping to hold the cover are located at places that requires to drill holes in elctronic, control panels, or other equipment. After monts of wait, I received an e-mail tonite saying they cannot take the cover back since it was used it. What a dishonest business.
#1425112
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The Cover Guy - Stay away

I have bought two cover's here . First was terrible fit and last just past warranty seems ripped. Second much better fit but doesn't line up at lift hangers and as result I now have terrible evaporation issue. Aide note both covers took approximately two weeks longer than quoted to me.
1.6
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1402418
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You guys suck to the greatest ability. You are a fraud and you drop ship covers from another company. Then when I had trouble due to a ripped cover when it arrived, that company you guys ordered it from didn't even know who you guys were. FRAUD FAKIN' COMPANY. If I...
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Anonymous
The Cover Guy

Hello, Wish you would have identified yourself so we can check your file to confirm you purchased from us. We have been in business over 30 years and are a real company with r...

#1392581
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The Cover Guy - Extra charges

I ordered a cover and received a email the next day stating there is charges for delivery when your website sais free delivery. I’m in timmins Ontario, i contacted your customer service and she told me we lived to fare away and the delivery company you now use charges. Change your free delivery posted on your website, this is false advertising. My email is fortierdan@gmail.com
1.0
Details
Advertised vs Delivered
Customer service
Website
#1390486
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The Cover Guy - This must be a fake company I placed an order they charged m

They charged my card and never called me or emailed me and they won’t answer the phone or respond to messages
#1370225
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Contact The Cover Guy

Mailing Address:
The Cover Guy
2315 Whirlpool Street, Suite #192
Niagara Falls NY
Phone:
(866) 622-6837
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Ordered a new cover 3 weeks ago,it arrived yesterday.the packaging was bubble wrapped,cardboard and plastic.the cover is in perfect condition and as it being the 4 th cover I have purchased in 15 years it being the best built. 5 stars
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Anonymous
The Cover Guy

Hello and thank you for your nice comments, taking the time to post this and your repeat business. We appreciate hearing from repeat customers. Custom hot tub covers have been...

#1358728
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