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The Cover Guy - In the middle of a challenging issue.
Received damaged cover: (August 2018) I picked up the cover from the shipment center to save three days shipment. Once I opened the cover I found a tear from one of the straps that was wrapped around the cardboard box holding the cover. I took pictures and sent them to...
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#1325919
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The Cover Guy - 2 months and still no cover

Ordered a cover and gave the dimensions. They got back with me and said the dimensions did not match what they had on file for my hot tub. Said to measure the tub which I did. New cover came the same size as my tub and would not fit. They refuse to do anything to solve this. Would not recommend this company.
1.5
Details
Diversity of Products or Services
Price Affordability
Product or Service Quality
Value for money
Warranty
Website
#1322472
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no /poor customer service ordered a cover over one month ago, have not received the cover, have left several e mails and voice mails requesting a up date with no response they state 24 / 7 customer service / what a joke / would not advise any one to but any thing from...
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Anonymous
The Cover Guy

Hi OssifiedOcelot,If you could identify yourself we could look into your inquiry. This is peak season for custom hot tub covers and production time is based on seasonal volume...

1.0
I liked
  • The
  • That they seemed like a reputable company
I didn't like
  • Never received it
  • No call backs or return e mails
#1294609
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The warranty is a joke. We had our cover 2 years on a covered porch. It was not exposed to the elements. The cover became extremely heavy and was falling apart. We were told we had to pull off the cover so they can sew it and we had to send them $100 for shipping of...
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Anonymous
The Cover Guy

Hello BelligerentZorse,The warranty for a hot tub cover is for manufacturing defect on materials and workmanship. This reads like your issue was covered. If you read the warra...

1.5
#1290306
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This past October, 2017, we needed to replace our spa cover. We have a large spa, seats 10, so we expected it to be kind of pricey. I saw an add online which was for the Cover Guy. We measured as they told us and did receive a spa cover that fits fine. Here are the 2...
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Anonymous
The Cover Guy

Hello PetiteRabbit,The shipping policy is to inspect and sign as received in good condition, which you did. You even write the driver helped you - why not check the last side?...

#1284838
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Phoned in my tub measurements, with my concerns. I was informed by Claire that they have my tubs measurements on file and they would make the cover by their measurements. Result is a cover way too big, in fact my cover had to be modified for the too wide cover....
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Anonymous
The Cover Guy

Hello Marc S.You provided your make and model, we provided you with the measurements we have on file and you asked us to ADD an inch to these. Specs on file are 76" x 76" and ...

2.0
I didn't like
  • Cover to big
#1275112
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I ordered and paid for a cover to be sent to my city, they new my address when purchased it. To deliver it now want more money, I live 20 minutes from the second biggest city in Manitoba. they are trying to get more money out of me and scam me. Beware of this when you...
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Anonymous
The Cover Guy

Hello Brian,Your ship to address is considered an outlying area for the carriers used to ship oversize hot tub covers. Any extra charges are manually calculated. And we also o...

I didn't like
  • Free shipping in canada then want money to ship after prepaid
#1256241
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First off, I should have read all these reviews before purchasing my hot tub cover because then I wouldn't be out hundreds of dollars for a hot tub cover with a hole in it along with the stitching already coming apart. Both the The Cover Guy and the YRC Freight company...
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Anonymous
The Cover Guy

Hello DearestTiffany,We do not have an order in our system under the name Tiffany that received their cover damaged. Please contact us to identify yourself.Our shipping policy...

1.4
I liked
  • That they seemed like a reputable company
I didn't like
  • Entire company as a hole
  • Warenty the way they handeled the situation
#1253415
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We purchased a hot tub cover with the so called 7 year warranty. Less then one year we got a wind storm the locks we so cheap they all broke in the storm . The cover came off and went across the deck tearing the cover on the bottom side . To add to this the handle also...
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Anonymous
Anonymous

I contacted the company in October of 2017 about flaking on my cover it is falling apart I sent him pictures of what was happening so far all I get is a runaround the cover is...

Anonymous
The Cover Guy

Hello,A windstorm that causes damage would not be covered under the warranty as this is not a manufacturing defect. Please read the details sent with your cover.The warranty m...

1.8
I liked
  • Helpful when ordering
I didn't like
  • Warranty service
#1251684
Reply to reviews

Contact The Cover Guy

Mailing Address:
The Cover Guy
2315 Whirlpool Street, Suite #192
Niagara Falls NY
Phone:
(866) 622-6837
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The Cover Guy Products and Services

I recently ordered a hot tub cover on- line. A at the end of the order I received a promotion online for 10% off on any filters. I ordered the filter and there was no discount. I called them to ask them about it and they said they had no discount offer online and send...
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#1247945
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