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While we spent several months dealing with someone at customer service we became very frustrated. I decided to write reviews and then We were finally contacted by Claire, an agent in customer service who has assured my husband we will get our issue resolved. I would...
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Anonymous
The Cover Guy

This customer situation involved them not receiving the shipping blurb as they had internet problems. Most areas require a delivery appointment in order to inspect the cover b...

3.9
#1236551
Reply to reviews
Although I am currently satisfied with the quality and delivery of my hot tub cover, as well as the style and proper cover for my region and the videos that help in the measurement and placement of my cover lifter.. BE AWARE that this company is located in Canada and...
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Anonymous
The Cover Guy

Hello, For US customers the covers are made at our US production facilities. For our Canadian customers, the covers are made in Canada.The transaction fee is charged by your c...

3.9
I liked
  • Ease of ordering
I didn't like
  • Foreign transaction fee
#1217224
Reply to reviews
First of all, I’ve ordered two covers over the past 6 years, with no issues. This last cover was a warranted item. I was told that the cover was to be made in a new factory that they use in Pennsylvania. I was pleased with that since I live in Michigan and Pennsylvania...
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Anonymous
The Cover Guy

Hello Roger,We use different manufacturing facilities depending on your location. Our PA and CA production has the vinyl only sewn in MX and as you can see it is well-made and...

2.0
#1199284
Reply to reviews
I ordered a $475 deluxe hot tub cover in October and have not been able to get anywhere in getting my order fulfilled. AMEX reversed the charges in February after futile attempts to get anyone from this company to respond. On October 13, 2017, I ordered a deluxe cover...
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Anonymous
The Cover Guy

Hello Brian,An email was sent a couple days after purchase to confirm the lifter plate position diagram plus questioning the oversize dimensions on the order as you are asked ...

1.6
#1192540
Reply to reviews
The Cover Guy - Dont buy from The CoverGuy
The Cover Guy - Dont buy from The CoverGuy
The Cover Guy - Dont buy from The CoverGuy
Poor Quality. Purchased a cover for the second-time form vendor. First one was no problem but I upgraded the second one with all the extra features. And 1.8 years later the cover is 3 times heavier and loosing heat and icicles are forming. Also, my cover arrived 2 to 4...
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Anonymous
The Cover Guy

Hello Steven,The first cover under your name in our system is from October 2014, # 138226, dimensions 82 x 78 and the order was placed with a sales rep. Your second cover plac...

2.2
I liked
  • Seem nice at first
I didn't like
  • Warenty the way they handeled the situation
#1190566
Reply to reviews
What I am miffed about is The Cover Guy's claim that the hot tub covers are made in the USA. Mine has a tag on it that states made in Mexico. I have no problem with Mexico, however I attempt to buy U.S. first and that is why I brought from The Cover Guy. Their shipping...
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Anonymous
The Cover Guy

Hello, All the covers are custom made to the measurements and color choice to our standards.We use different manufacturing facilities depending on your location. Our CA produ...

3.0
I didn't like
  • Made in mexico
#1174162
Reply to reviews
Made a purchase, waited almost 7 weeks then received the cheapest cover ever, very poorly made. Plus their CS dept sucks. Thank god my credit card company refunded me in full. So frustrated.... Complete waste of time and energy. It seems to be a presitge cover, stay...
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Anonymous
The Cover Guy

Hello, Please contact us to identify that you are our customer at info@thecoverguy.com

#1172289
Reply to reviews
It took most of the summer and by September after talking to two different CSR and dealing with difficulties contacting them, questionable advice when claiming 35 years experience and after several pictures, mesurements and confirming several times - I went with their...
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Anonymous
The Cover Guy

Hello Tim, Your order did take a while to complete, quote out, provide final dimensions, etc. Communication was a couple of months from initial contact in August to when you w...

1.4
#1168660
Reply to reviews
The Cover Guy - WARNING!!! DO NOT buy from this company
The Cover Guy - WARNING!!! DO NOT buy from this company
The Cover Guy - WARNING!!! DO NOT buy from this company
WARNING!!! DO NOT buy from this company At first glance, they seem like a good company based on their website, but it's all a lie and a SCAM. Don't let the modern website fool you! Below are photos of my hot tub order, where they improperly made the cover 1/2" short,...
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Anonymous
The Cover Guy

Hello Charles, Amanda has emailed you requesting some specific pictures. Your cooperation would be appreciated so she can help solve your problem. Thank you,

1.0
#1161550
Reply to reviews
I ordered a replacement cover for my hot tub on April 30, 2017 and it arrived on June 14. On the website it talks about convenient delivery to your door. The delivery was in no way convenient. It arrived via large semi which could not come down my long driveway. I had...
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Anonymous
The Cover Guy

Hello, Thank you for taking the time to post here. If you would like to email us info@thecoverguy.com to identify yourself. We use freight companies to delivery your oversize...

1.4
I didn't like
  • Delivery
  • Quality
#1160806
Reply to reviews