Not resolved

Well, I wish I read this site before I ordered as I never would have purchased through them.The vapor barrier on my brand new cover was incorrectly sealed so it leaked.

Leaks led to a very heavy cover as it would fill with rain water and condensation. The foam also absorbs water. So, a disaster. But wait, it gets better.

The cover arrived with this issue, and I emailed and called for 2 months without a single confirmation that I had tried to call or email. Nobody answers or responds to email . I ended up calling the number to order a cover and they answered immediately. I then asked for warranty support and that worked out.

Yes, but they will not pay for shipping which is very expensive and I also need to pay to dispose of the foam as trash company will not take it. All on a poorly assembled product.

Yes, you might save money but the support and quality are not good.They have a great site and it seemed like it would be a good experience but it was not worth the cost of returns.

Review about: The Cover Guy Deluxe Hot Tub Cover.

Review #1037083 is a subjective opinion of a user.

Reason of Review / Monetary Loss Damaged or defective / Not specified
Preferred solution Not specified

Had an Experience with The Cover Guy?

Write a review


PissedConsumer.com is temporarily operating in read-only mode and users cannot make any changes to the information, publish comments or reviews. Please come back in a couple of minutes.

You May Also Like

Thermospas Hot Tubs Customer Care Review ThermoSpas Hot Tubs "Thermaspa's customer service is horrific. It has been a nightmare from when the original salesman referred to me as a "gimp" to recent concern on having this unexplainable rust due..." Read more Hayward Pool Products - Warranty denied. Hayward Pool Products "Purchased Aquarite T-15 Replacement Salt Cell on June 12, 2015 with a 3 year warranty. We disconnect the Salt Cell system every year and bring it into the heated basement...." Read more The Cover Guy - 7 year Warranty from thecoverguy The Cover Guy "My second cover, the first would have been under warranty (4 years out of a 5 year warranty) but I lost the paper work. The second came with their 7..." Read more The Cover Guy Hot Tub Cover Review The Cover Guy "My hot tub cover fell aoart in 15 months!! The thread is disintegrating like crazy !! And it's not from weather .. sun .. snow .. ice .. or chemicalls..." Read more Lulu Hypermarket - Didn't expect this!! Lulu Hypermarket "We are regular customers of Lulu hypermarket. Yesterday when we went shopping there was good offers and discounts related to eid festival, and we came across these berry section and..." Read more Resume Now - They Stoled money from my bank account also Resume Now "They first charged me $1.95 for 1 time use for resume builder and i told them i do not want to be a member and they charged me 2 more..." Read more Weathertech Canada - Terrible Mat fit and louzy costumer service Weathertech Canada "I purchased a set of front floor mats for my 2017 Jaguar XE. They took weeks to arrive and when they did unfortunately the fit was awful. There are big..." Read more Forest River - Refused Warranty Repair for my Roof Forest River "In January of 2016 we sold our house and purchased a 5th wheel RV from Buddy Gregg. The sales experience was a good one with lots of promises such as..." Read more