Not resolved

Well, I wish I read this site before I ordered as I never would have purchased through them. The vapor barrier on my brand new cover was incorrectly sealed so it leaked.

Leaks led to a very heavy cover as it would fill with rain water and condensation. The foam also absorbs water. So, a disaster. But wait, it gets better.

The cover arrived with this issue, and I emailed and called for 2 months without a single confirmation that I had tried to call or email. Nobody answers or responds to email . I ended up calling the number to order a cover and they answered immediately. I then asked for warranty support and that worked out.

Yes, but they will not pay for shipping which is very expensive and I also need to pay to dispose of the foam as trash company will not take it. All on a poorly assembled product.

Yes, you might save money but the support and quality are not good. They have a great site and it seemed like it would be a good experience but it was not worth the cost of returns.

Product or Service Mentioned: The Cover Guy Hot Tub Cover.

Reason of review: Damaged or defective.

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