State: Ontario City: Burlington Clear all filters (3 of 165 reviews match)
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2.0
Details
Phoned in my tub measurements, with my concerns. I was informed by Claire that they have my tubs measurements on file and they would make the cover by their measurements. Result is a cover way too big, in fact my cover had to be modified for the too wide cover....
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1 comment
Anonymous
#1501993

Hello Marc S.You provided your make and model, we provided you with the measurements we have on file and you asked us to ADD an inch to these. Specs on file are 76" x 76" and you ordered 77" x 77".

Your hot tub pictures you sent show sizing at 75" and your old cover was 74.5", which does not make sense!Wow what confusion with all the different dimensions. This is why we suggest to all our customers to get out the tape measure, ask a friend to hold one end and measure the acrylic to the widest.When the order was placed you were uncertain, we guided you. We tell everyone the cover is custom made to the half inch.

Sorry Marc, you confirmed the 77 was how you wanted to proceed. The cover hangs over a bit but does not look that bad.

Review
#1275112 Review #1275112 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Cons
  • Cover to big
Reason of review
Cover too big
Loss
$11
Preferred solution
The Cover Guy to come and look at the cover and we'll go from there.
Tags
  • Made Incorrectly
3.9
Details
Although I am currently satisfied with the quality and delivery of my hot tub cover, as well as the style and proper cover for my region and the videos that help in the measurement and placement of my cover lifter.. BE AWARE that this company is located in Canada and...
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2 comments
Anonymous
#1500910

This is painful to read. I ordered a cover in May, 2018 and now 5 weeks later there is no indication they are going to make/ship it.

What is worse, is that when i asked about the status of the order a few weeks ago, i was told it was shipped in early April, a month before I ordered it. Not only that, but they said it shipped to Florida, but I live in New England. They also claimed they shipped it with Yellow Freight, but a call to that company confirmed they've never seen a shipment scheduled for my address.

Now The Cover Guy people are not returning calls or emails. I have a really bad feeling about this.

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Review
#1217224 Review #1217224 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Pros
  • Ease of ordering
Cons
  • Foreign transaction fee
Reason of review
Foreign Transaction Fee
Loss
$17
The Cover Guy - 7 year Warranty from thecoverguy
The Cover Guy - 7 year Warranty from thecoverguy
My second cover, the first would have been under warranty (4 years out of a 5 year warranty) but I lost the paper work. The second came with their 7 year guarantee and I saved the paper work. I enquired about the warranty and It has now been 7 weeks and no answer about...
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6 comments
Anonymous
#916931

Our cover died after 6 of 7 years but they did give us a small credit which offset the price increase from the first one. At least they had all the past info.

on file. The new one has more slope to it (thicker in the middle) which is their new standard and the vapour barrier is different and hopefully better. The last one did get water logged but only on one side, straps and handles broke but then again we did get six years out of it through some terrible winters and hot summers.

I'm okay with the product and treatment received and would order from them again. Even though we got 6 out of 7 years that was still far better than the original supplied by Aruba Spas which only lasted 4 years.

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Review
#425369 Review #425369 is a subjective opinion of poster.
Product
The Cover Guy Cover
Loss
$460
Tags
  • vapour barrier

Contact The Cover Guy Customer Service

Mailing Address:
The Cover Guy
2315 Whirlpool St #968
Niagara Falls, New York 14305
United States
Phone:
(866) 622-6837
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