State: New York Product: The Cover Guy Hot Tub Cover Clear all filters (6 of 38 reviews match)
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The Cover Guy in Niagara Falls, New York - BROKEN and TORN STRAPS

The Cover Guy - BROKEN and TORN STRAPS
The Cover Guy - BROKEN and TORN STRAPS
The Cover Guy - BROKEN and TORN STRAPS
3 of the 4 of my traps stitching came off my cover and now it will not secure. I called and emailed them and they don't care and want me to buy a new one.
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Review
#1443730 Review #1443730 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Reason of review
Bad quality
Loss
$200
Preferred solution
have someone come out and fix the straps or replace it not on my cost
Featured
2.3
Details
The Cover Guy - Buyer Beware!
The Cover Guy - Buyer Beware!
The Cover Guy - Buyer Beware!
I ordered the “deluxe” hot tub cover from The Cover Guy after reading all the details about it on their website and speaking with a representative. I told them I have an Optima model hot tub by Sundance. Although the representative said they do double check the...
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Review
#1342010 Review #1342010 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Cons
  • Receiving inferior item then i thought i ordered from website
  • Misrepresentation of construction
  • Not receiving immediate customer service with satisfaction
Reason of review
Bad quality
Loss
$350
Preferred solution
Full refund
Tags
  • Inferior Quality Merchandise
  • Bait And Switch Website
  • Poor Customer Service Satisfation
  • Made Poorly
2.2
Details
The Cover Guy - Dont buy from The CoverGuy
The Cover Guy - Dont buy from The CoverGuy
The Cover Guy - Dont buy from The CoverGuy
Poor Quality.Purchased a cover for the second-time form vendor. First one was no problem but I upgraded the second one with all the extra features. And 1.8 years later the cover is 3 times heavier and loosing heat and icicles are forming. Also, my cover arrived 2 to 4...
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3 comments
Anonymous
#1546216

ooooh this sounds so so familiar. At least they finally admitted that they changed material. They wouldn't even admit that in my case, eventhough they changed manufacturers.

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Review
#1190566 Review #1190566 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Pros
  • Seem nice at first
Cons
  • Warenty the way they handeled the situation
Reason of review
Damaged or defective
Loss
$370
Preferred solution
Full refund
Tags
  • Made Incorrectly
1.0
Details
The Cover Guy - WARNING!!! DO NOT buy from this company
The Cover Guy - WARNING!!! DO NOT buy from this company
The Cover Guy - WARNING!!! DO NOT buy from this company
Don't let the modern website fool you! Below are photos of my hot tub order, where they improperly made the cover 1/2" short, causing it to not fit on my hot tub. The cover skirt protrudes outward (see photo). The order form clearly shows the measurements I ordered,...
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1 comment
Anonymous
#1413665

Hello Charles,

Amanda has emailed you requesting some specific pictures. Your cooperation would be appreciated so she can help solve your problem.

Thank you,

Review
#1161550 Review #1161550 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Reason of review
Damaged or defective
Loss
$400
Preferred solution
Full refund
Tags
  • Poor Warranty Service
  • Made Incorrectly
Resolved
3.5
Details

Update by user Dec 05, 2016

The company is working with me to resolve this situation. Amanda has been very helpful trying to find a solution that works.

Original review posted by user Nov 23, 2016

I bought one of their deluxe model with the vapor barrier.The cover didn't even last 1 year in Southern Idaho, which is pretty mild weather. The styrofoam panels warped because they were defective (Amanda told me this), and the vinyl and stitching started coming apart....
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Review
#960273 Review #960273 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Cons
  • Production quality and inspection
  • Vinyl cracked
  • Crappy return policy
Reason of review
Warranty issue
Loss
$400
Preferred solution
Send me a new cover and then I'll send back the old one.
Tags
  • Poor Warranty Service
  • Made Incorrectly
2.1
Details
Delivery took months.The cover was water logged in 2 months and the vinyl destroyed in 6 months. They said when I drilled into the lift plates, that I paid extra for, I voided the warrantee. After threatening legal action, they agreed to replace the foam for $130...
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2 comments
Anonymous
#1279973

These friggin crooks have a bs pro rated warranty which after one year is pathetic

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Review
#902275 Review #902275 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Reason of review
Bad quality

Contact The Cover Guy Customer Service

Mailing Address:
The Cover Guy
2315 Whirlpool St #968
Niagara Falls, New York 14305
United States
Phone:
(866) 622-6837
All The Cover Guy Contacts

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