State: New York City: Bronx Clear all filters (2 of 165 reviews match)
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i had ordered a spa cover and never received it. I had made several attempts to reach them and didn’t receive a response until after I contacted pissed consumer. It was amazing. I guess they check your web site. I heard from them immediately after that and within a...
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1 comment
TheCoverGuy
#1681283

We're glad we were able to resolve this to your satisfaction. Thank you for sharing your concerns and feedback. Sincerely, Anne Customer Care Manager The Cover Guy

Review
#1475289 Review #1475289 is a subjective opinion of poster.
Product
The Cover Guy Spa Cover
Reason of review
Good quality

Update by user Jul 16, 2014

Since posting I have received a call from a lady named Claire from The cover guy. After a wonderful conversation with Claire.

She offered to replace the vinyl top of the cover and also gave me some great advice on keeping the cover during the harsh winter months. So...

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3 comments
Anonymous
#842839

Cover Guys customer service is terrible...I could worse but I wont...We ordered a 7ft cover...they sent a 70 inch cover.....They said we ordered wrong..which I think is a crock..but either way...we spent 400 on a cover that is tooo small...and they wont do anything about it..o yes they said they would order us another for a small fee of 225...then she said she would help me with a blog to sell it on ebay or kijiji..you told her I didnt need helping selling the thing..just needed their help in getting the right size cover...But she more or less said we are stuck with it and that was it..

I will never order through CoverGuy again..their customers service SUCKS...Thanks Amanda

for NOTHING!!!!

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Review
#509730 Review #509730 is a subjective opinion of poster.
Loss
$500

Contact The Cover Guy Customer Service

Mailing Address:
The Cover Guy
2315 Whirlpool St #968
Niagara Falls, New York 14305
United States
Phone:
(866) 622-6837
All The Cover Guy Contacts

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