State: Illinois City: Dekalb Product: The Cover Guy Hot Tub Cover Clear all filters (1 of 38 reviews match)
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I stated in my orderthat the fold was to be along the long(length) measurement, which was, per their website, the normal fold for a hot tub cover. When I received it they had it made with the fold on the width. ehen confronted they insisted that I ordered it that way...
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Anonymous
#1208730

Hello WD Martin,

We are sorry to see you have written about your situation on-line and would like to explain it to the readers. We do empathize with you.

We sell over 22,000 custom covers a year and do see these errors occasionally.

You placed your order directly on-line with dimensions of 83 x 66 and you requested the A measurement of 83 be cut in half for the fold.

This will give you two sections of 41.5 inches x 66 inches. The pictures you sent confirms this is how we made your cover.

It appears you would prefer the 66 cut in half or the B measurement. This will give you two sections of 33 x 83.

The order process provides a square shaped picture with a dotted line so you can see the A cut in half, switch this to B and the direction of the line changes. All our covers are custom made and there is no "standard" fold direction. This is your choice. After you received your cover, our rep drew up a couple of diagrams and you confirmed you ordered wrong.

Our rep also spoke to you on a many times, returned all your phone calls and responded to all your emails. We do sympathize with customers that order incorrectly and our representative has tried to work this out with you. All our hot tub covers are custom made after you place your order. We do not stock standard size covers.

All custom orders are final sale; we do not accept returns as indicated on our terms of sale. Your cover should fit your spa if you provided the correct dimensions so you can use it but with the fold in the other direction. If you wish to proceed with our remake offer, please contact the office at 866-622-6837 ext.

207 in reference to your order CGUS-174582. Yours, Claire The Cover Guy

Review
#912222 Review #912222 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Cons
  • Production quality and inspection
  • Crappy return policy
Reason of review
Bad quality
Tags
  • Made Incorrectly

Contact The Cover Guy Customer Service

Mailing Address:
The Cover Guy
2315 Whirlpool St #968
Niagara Falls, New York 14305
United States
Phone:
(866) 622-6837
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