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Don't do business with this company. They fill your order with whatever suits their fancy regardless of what you actually order. Once they mess up your order ,they do nothing to rectify the situation. They don't return phone calls and the statements about quality,...
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1 comment
Anonymous
#1208730

Hello WD Martin,

We are sorry to see you have written about your situation on-line and would like to explain it to the readers. We do empathize with you.

We sell over 22,000 custom covers a year and do see these errors occasionally.

You placed your order directly on-line with dimensions of 83 x 66 and you requested the A measurement of 83 be cut in half for the fold.

This will give you two sections of 41.5 inches x 66 inches. The pictures you sent confirms this is how we made your cover.

It appears you would prefer the 66 cut in half or the B measurement. This will give you two sections of 33 x 83.

The order process provides a square shaped picture with a dotted line so you can see the A cut in half, switch this to B and the direction of the line changes. All our covers are custom made and there is no "standard" fold direction. This is your choice. After you received your cover, our rep drew up a couple of diagrams and you confirmed you ordered wrong.

Our rep also spoke to you on a many times, returned all your phone calls and responded to all your emails. We do sympathize with customers that order incorrectly and our representative has tried to work this out with you. All our hot tub covers are custom made after you place your order. We do not stock standard size covers.

All custom orders are final sale; we do not accept returns as indicated on our terms of sale. Your cover should fit your spa if you provided the correct dimensions so you can use it but with the fold in the other direction. If you wish to proceed with our remake offer, please contact the office at 866-622-6837 ext.

207 in reference to your order CGUS-174582. Yours, Claire The Cover Guy

Review
#912222 Review #912222 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Cons
  • Production quality and inspection
  • Crappy return policy
Reason of review
Bad quality
Tags
  • Made Incorrectly
I bought an extreme weather cover with the upgrade on the vapor barrier that was supposed to get me 7 years warranty. What a joke. I got the extreme cover which now weighs a ton now since it is water logged. I did get 4 years but still feel ripped off. We have...
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1 comment
Anonymous
#1203127

Hello -

The Extreme cover would be the foam thickness 6"-4". Water logging is caused when the vapor barrier is compromised, improper care and chemicals from the underside can contribute to this.

The upgrade is a thicker plastic, double the thickness and not double the layers.

Depending on usage, care and your situation a cover can last anywhere from 3 to 8 years.

We do offer a 7 year, pro-rated warranty which covers manufacturers defects, details are sent with the covers. Natural deterioration from the elements, water chemical damage, etc.

is not covered.

Any questions should be brought to our attention for evaluation.

For warranty evaluation we require pictures of your situation. Email info@thecoverguy.com

With regards, Claire The Cover Guy

Review
#904805 Review #904805 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Reason of review
Bad quality
Loss
$250
Preferred solution
Let the company propose a solution
Featured
The Cover Guy Warranty is not a warranty at all
The Cover Guy Warranty is not a warranty at all
The Cover Guy Warranty is not a warranty at all
The Cover Guy Warranty is not a warranty at all

Update by user Apr 03, 2013

There is no monetary loss, I just do not know how to remove.

Update by user Apr 03, 2013

The cover guy, Lisa, called and was very helpful in reaching an amicable solution. I had found them to be diligent always and w am happy that it is taken care of. Thank you cover guy, Lisa.

Original review posted by user Apr 03, 2013

I paid for a vapor...
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Review
#397659 Review #397659 is a subjective opinion of poster.
Product
The Cover Guy Cover
Loss
$474

Contact The Cover Guy Customer Service

Mailing Address:
The Cover Guy
2315 Whirlpool St #968
Niagara Falls, New York 14305
United States
Phone:
(866) 622-6837
All The Cover Guy Contacts

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