Yelm, Washington
1 comment

My Hot tub cover never received. All I got was bunch of run around with shipping companies.

Never heard back from The Cover Guys. Horrible experience. Do not use them!

They don't answer their phone and won't respond to e-mail requests. I would never use this company again.

In fact, they make the federal government look efficient! When I tried to call they never pick up the phone. Just more advertisements. When I sent numerous e-mails, all I received was silence and some automated responses.

They may produce a decent product, but I don't know, since I don't have one.


Reason of review: Poor customer service.

Monetary Loss: $600.

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Hello Anonymous,

Please email me to identify yourself. I will look into your order.

It is high season and the production has fallen slightly behind.

If this listing does not have a response within 30 days, it may not be legitimate.


Claire (ext 207)