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So even in the era of social media..this outfit can't get it together..

Ordered May 22 for what the receipt specifies as " all custom orders including hot tub covers are shipped within 3 - 4 weeks depending on seasonal volume. So.. today is July 17 and the only thing I have from Darrin, who declares himself as the "manager" is a string of sorry's, "seasonal volume excuses" etc.. Always, always, it will be in production, and ship, and I'll get notification..

blah, blah blah.. If it is not on the hot tub this week...

with compensation for their "seasonal production delays" ( which they obviously can't attend to" I will pursue further action...Measurement C: 10 Foam Upgrade: Standard 1.5lb High Density Foam Core Upgrade Options: No Upgrades Insulated Hinge: No Upgrade Full Insulated Hinge Select Cover Handles: Standard Regular Handles Skirt Length: 4 Delivery: standard delivery Measurements by: Customer1$379.98 Subtotal:$379.98 Shipping:Free Shipping Payment Method:Credit Card Total:$379.98

Review about: The Cover Guy Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $379.

Preferred solution: Full refund.

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Anonymous
#1369790

We cannot verify if this is one of our buyers as they do not identify themselves.

Our company did experience a very high volume of sales from early spring through summer this year.

Our production facility did fall behind our standard 3 to 4 weeks production time.

This shipping timeline is based on seasonal volume.

We still want to be able to produce a quality product and have tried to accommodate any buyers wishing to cancel their order.

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