2.5 years after paying $365 for their cover I've had the same problem with the extra "protective" layer which has cracked into a million little pieces of plastic into the hot tub and allowed to styrofoam to become waterlogged. Also, the metal splines of each side never stayed in place (they're not anchored into the styrofoam) so the cover always sagged. Now, with the added weight, I expect the cover to crack anytime. Also, the vinyl cover was never tight to the styrofoam and adding the heat shield to the center made to entire cover to long by about 2 inches.
The cover is a total piece of ***.
I've tried to contact The Cover Guy but the they don't seem to ever answer the phone and I'm tired of listening to their recorded message.
Sooooo... rather than get another piece of *** (at any price) I'll just take my business elsewhere.
I suggest you do too.
Reason of review: Damaged or defective.
Monetary Loss: $365.
Preferred solution: Let the company propose a solution.