Monroe, Michigan
Not resolved

Update by user Jan 14, 2012

I took down my video. The Cover Guy took care of my problem in a timely fashion (about 2 weeks). Thanks to Lisa at The Cover Guy.

Update by user Jan 14, 2012

After posting a you tube video of my defective hot tub cover, I received an email from The Cover Guy offering me a new hot tub cover if I took down the video of my cover. I just received my new cover yesterday.

Original review posted by user Dec 14, 2011

I Posted a youtube video of my hot tub cover after 2 years. I purchased it from The Cover Guy and it was manufactured by Prestige Spa Covers. I paid $415 for an "uprgaded" cover. I contacted both companies and The Cover Guy wouldn't do anything and Prestige wanted me to spen $230 for a new cover. I would recommend that no one purchase a cover from The Cover Guy and make sure Prestige Spa Covers doesn't make your cover. That was the worst cover we have ever owned!!!!

Check it out.

Product or Service Mentioned: The Cover Guy Cover.

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