Cover arrived ripped . At first customer service said they would fix/service.
Tear was on inside of fold which delivery service could not have accessed. 2nd day call from Cover Guys, they decided it was fault of delivery service. I now have an expensive ripped hot tub cover. would not recommend using this company.
Wish I had found this site before purchasing. Customer service made it so difficult, paperwork, several different things to fill out then more paperwork for delivery service.
Seems the tears were an act of god and neithers fault. Just gave up which I believe was the purpose of all the paperwork.
Product or Service Mentioned: The Cover Guy Hot Tub Cover.
Reason of review: Damaged or defective.