The Cover Guy Phone Numbers and Emails

Toll-Free Number:

  • (866) 622-6837
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Customer Service:

  • (866) 652-6837

The Cover Guy Emails:

Customer Service
Order Issues
General Info
Sales/ Reservations
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The Cover Guy Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • The Cover Guy Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    76% phone 24% email
  • The best phone number to call The Cover Guy is 8666226837. 88% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 6 minutes.

  • Be prepared for the call as The Cover Guy may ask you for the following information to identify you as a customer: customer id.

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PissedConsumer Club

Contact Information

The Cover Guy Website:

The Cover Guy Help Center:

Corporate Office Address:

The Cover Guy
6405 Inducon Drive West
Sanborn, New York 14132
United States

Fax:

+1 866 607-7639

The Cover Guy Rating Based on 123 Reviews

Rating details

1.8
more details
Customer service
Product or Service Quality
Website
Advertised vs Delivered

Rating stats

Rating trend

How Good is The Cover Guy's Customer Service?

Charles D Gpu
Charles D Gpu
Feels Disappointed | Jan 19, 2024

Still waiting for a reply on where to access the part

Read full quote
Charita Nrt
Charita Nrt
Feels Satisfied | Nov 29, 2022

you guys are great, I had 4-5 changes in the size of my cover. You have always been pleasant and helpful

Read full quote

Summary of The Cover Guy Customer Service Calls

34 TOTAL
CALLS
06:09 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call The Cover Guy?

Shipping and Delivery Question:

  • “You're now saying there's a shipping charge?”
  • “Can you see if my order has been shipped?”
  • “Pay extra shipping fee”

Request for Information Question:

  • “Order question”
  • “Question re order”
  • “Checking status of hot tub cover”

Return/ Replace Question:

  • “Replacement part”
  • “Exchange cover lift”

Product/ Service Question:

  • “Cover warranty need to talk to customer service new top”
  • “Cover issue warranty i sent pics 6 24. I have not heard back”

Staff Question:

  • “Customer service”

Payments and Charges Question:

  • “Promo code”

Activation/ Cancellation Question:

  • “Cancel order”

Other Question:

  • “To make sure I ordered the right hot tub cover”
  • “Try to get someone to call me”
  • “Dimensions”

About

Summary

The Cover Guy is an American company. The company specializes in developing, manufacturing and distributing of hot tub covers. The company is headquartered in Niagara Falls, New York. The Cover Guy offers a huge selection of replacement spa covers and hot tub covers. The company claims to make its covers of the best materials. The Cover Guy offers such products as Deluxe Hot Tub Cover, Standard Hot tub Cover, Scum Ball, Extreme Hot Tub Cover, Hot Tub Cover Cap, a number of related accessories such as lifting device, cover rocker, and so much more.

In addition, The Cover Guy provides the covers of all possible fits and colors.

The Cover Guy reviews and complaints

The Cover Guy is ranked 76 out of 318 in Pools, Spas and Plumbing Supplies category

Area Served

Canada, USA

Payment Methods

VISAMasterCardAmerican Express

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