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Contact The Cover Guy Customer Service

The Cover Guy Phone Numbers and Emails

Toll-Free Number:

  • (866) 622-6837
Call customer service
Send Message

Customer Service:

  • (866) 652-6837
  • +44 808 502 2614
    UK

The Cover Guy Emails:

Customer Service
Order Issues
General Info
Sales/ Reservations
Is this your business?

How to Contact The Cover Guy?

Most Popular Number:

(866) 622-6837
Total calls: 34 Last call: May 27, 2025
author avatar
PissedConsumer Reporter

The Cover Guy phone number is (866) 622-6837. Consumers from the USA and Canada can call this line to get in touch with the support team and get information about available hot tub covers, filters and cover filters, chemicals, aromatherapy products, and accessories. Also, The Cover Guy customer service agents can help you manage your order, assist you with return and warranty requests, resolve issues with shipping, and more. If you are a UK customer, please call +44 808 502 2614 to get assistance.

The Cover Guy email for general inquiries about the company, its products, and services is info@thecoverguy.com. If you have sales inquiries, direct them to sales@thecoverguy.com. If you have questions about your order and want to know its status, drop a line at status@thecoverguy.com. For more convenience, consumers can submit messages via an online form on The Cover Guy website or connect with live support agents via the live chat.

The Cover Guy headquarters is based in Sanborn, New York. The Cover Guy address for the main office is 6405 Inducon Drive West, Sanborn, New York 14132, United States. You can use this address to mail the company. However, if you need to return an item, get in touch with the support team first to get details about the return address.

The usual The Cover Guy hours of operation are Monday through Friday from 9 am to 6 pm. However, these hours as well as the response times may be affected by the holiday season. It’s recommended that you contact the support department to get information about upcoming schedule changes.

The Cover Guy Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    78% phone 22% email
  • The best phone number to call The Cover Guy is 8666226837. 89% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Thursday and Monday, while the shortest are on Saturday. The average call time is 6 minutes.

  • Be prepared for the call as The Cover Guy may ask you for the following information to identify you as a customer: customer id or account no.

View full overview ›
PissedConsumer Club

Contact Information

The Cover Guy Website:

The Cover Guy Help Center:

Corporate Office Address:

The Cover Guy
6405 Inducon Drive West
Sanborn, New York 14132
United States

Fax:

+1 866 607-7639

The Cover Guy Rating Based on 133 Reviews

Rating details

1.7
more details
Customer service
Product or Service Quality
Website
Advertised vs Delivered

Rating stats

Rating trend

How Good is The Cover Guy's Customer Service?

Charles D Gpu
Charles D Gpu
Feels Disappointed | Jan 19, 2024

Still waiting for a reply on where to access the part

Read full quote
Charita Nrt
Charita Nrt
Feels Satisfied | Nov 29, 2022

you guys are great, I had 4-5 changes in the size of my cover. You have always been pleasant and helpful

Read full quote

Summary of The Cover Guy Customer Service Calls

38 TOTAL
CALLS
06:09 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call The Cover Guy?

Shipping and Delivery Question:

  • “Missing part of delivered package”
  • “You're now saying there's a shipping charge?”
  • “Can you see if my order has been shipped?”

Request for Information Question:

  • “Order question”
  • “Question re order”
  • “Checking status of hot tub cover”

Return/ Replace Question:

  • “I have just bought a new home. There is a brand new cover that does not fit our hot tub. TCG – USTCG – US. CG 24–205605. We would like to order the correct size and return this if possible? We did not buy it. We are new owners to this home. It”
  • “Replacement part”
  • “Exchange cover lift”

Product/ Service Question:

  • “Cover warranty need to talk to customer service new top”
  • “Disappointed poor craftsmanship two stitches are torn I'm missing the center insulation piece”
  • “Cover issue warranty i sent pics 6 24. I have not heard back”

Staff Question:

  • “Customer service”

Payments and Charges Question:

  • “Promo code”

Activation/ Cancellation Question:

  • “Cancel order”

Other Question:

  • “Price of your 7x7 spa cover”
  • “Butter, hot tub cover two years ago and it is junk”
  • “To make sure I ordered the right hot tub cover”

Compare The Cover Guy Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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