State: California Clear all filters (3 of 165 reviews match)
filters
State:
City:
Show
Product:
Show
They are Liars, they promised two weeks, the deliverd in over four cover looks nice, they said it was being manufacture in Costa Mesa, Ca, it came from across the border from Tiajuna , Mexico, now when I try to contact them , my emails are returned as undeliverable,...
View full review
Review
#484246 Review #484246 is a subjective opinion of poster.
Product
The Cover Guy Cover

The Cover Guy in Walnut Creek, California - ...now I'm being charged for a Canadian transaction fee...are you kidding me!

Ordered cover guy hot tub cover from cover guy Idaho...waited a month. ..finally came to me via Florida. ..and now my billing statement is showing a canadian foreign transaction fee of $12.66... to my amazement!! The cardboard box that the cover came in had what looked like fork lift tears in two places (I took pictures) and was not wrapped in any protective plastic just a cardboard box. ..somehow the cover survived! So I called my credit card company to file a complaint and am waiting to hear from them. ..How does a "foreign" company come into the states, sets itself up as an American company and bills a foreign transaction fee? ? Are you shi_____g me!!
View full review
Review
#457514 Review #457514 is a subjective opinion of poster.
Loss
$13
I purchased a hot tub cover from The Cover Guy. It was received too big and it is not even square!!!! They had me send pictures and every comunication was just another excuse. I ordered it 84.5" My 'upgraded' cover is 85.5 x 86.25. Horrible, horrible...
View full review
3 comments
Laykai
#479108

The comments are NOT correct and misleading!Wow, ok let's address this one at a time. I contacted The Cover Guy numerous times....yep saved all those emails. They requested pictures, I sent pictures, alot of pictures showing the defect. Excuse after excuse why the 'variances' were ok.

The first time they were willing to do anything was AFTER I wrote here and contacted the BBB. Earlier this week when I contacted the BBB, the BBB stated that this business was not accredited. Maybe they have rejoined since.

Now lets address the fold. You would think that if you add extra inches in the center for the fold, you would take that into consideration during manufactoring. That way the OVERALL dimensions would be correct.

I ordered a 84.5 x 84.5 inch cover. I recieved a 85.5 x 86.25. NOT correct and NOT square. My old spa cover was 84" square and I added 1/2" extra as their website suggests. Because they allow the cover to be larger than ordered, I did order it 84 x 84.

Really?? Is it neccesary to go back and forth and make insinuations. All this drama is not neccesary. I will be very happy to state I have a well fitting, square cover when I actually have one.

View more comments
Review
#317245 Review #317245 is a subjective opinion of poster.
Product
The Cover Guy Cover
Loss
$494

Contact The Cover Guy Customer Service

Mailing Address:
The Cover Guy
2315 Whirlpool St #968
Niagara Falls, New York 14305
United States
Phone:
(866) 622-6837
All The Cover Guy Contacts

The Cover Guy Products and Services Reviews

Compare The Cover Guy to

Solis Spa Covers
Solis Spa Covers
57 reviews
2.5
Compare