My second cover, the first would have been under warranty (4 years out of a 5 year warranty) but I lost the paper work. The second came with their 7 year guarantee and I saved the paper work.
I enquired about the warranty and It has now been 7 weeks and no answer about the warranty. Pictures were sent, emails exchanged and they said they would look into it. I bought there deluxe version with the new vapour barrier claim, lasted 3 years maybe and then the thing became waterlogged and is too heavy now. It causes the seem to rip and handles came off, even the lock straps came off.
So much for Canadian durability! I see others have had the same complaint with this new but crappy vapour barrier technology.
Product or Service Mentioned: The Cover Guy Cover.
Monetary Loss: $460.