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1.0
Details
On July 20, 2018 I purchased a spa cover from The Cover Guy on their website. They said it would take a few weeks to make and process the order. On August 10,2018 I get an email saying my order had shipped. Yay. They give me the shipping company’s name (YRC Shipping)...
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1 comment
Anonymous
#1600668

These bd reviews are very concerning as I just ordered a hot tub cover. I also noticed a foreign transaction fee that I never agreed to (red flag). I also see the Cover Guy only responds to positive comments posted here on this site.

Review
#1352736 Review #1352736 is a subjective opinion of poster.
Service
Yrc Freight Delivery Service
Cons
  • No response to emails or voicemails
Reason of review
Poor customer service
Loss
$500
Tags
  • shipping and delivery
  • Poor Customer Service Satisfation
1.7
Details
Seemed like a fair price for an extreme cover with all the life extension features. Too bad I did not read these reviews first, since I experienced nearly every aspect of complaints posted thus far. A few months ago, I accepted shipment of a cover I had ordered....
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Review
#1351133 Review #1351133 is a subjective opinion of poster.
Product
The Cover Guy Cover
Pros
  • Seem nice at first
Cons
  • Customer service
  • Quality control
  • Workmanship
Reason of review
Bad quality
Loss
$700
Preferred solution
Full refund
1.0
Details
I ordered a top of the line cover, with an additional up charge due to size of $250.00 on August 13, 2018. I received an e mail on August 18, 2018 that the cover was not in production and that I need to call there toll free number because I needed to pay the up charge...
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Review
#1348604 Review #1348604 is a subjective opinion of poster.
Service
The Cover Guy Shipping Service
Pros
  • Unprofessional and disturbing
Reason of review
Order processing issue
Loss
$690
Preferred solution
Truthful Correspondence
Featured
2.3
Details
The Cover Guy - Buyer Beware!
The Cover Guy - Buyer Beware!
The Cover Guy - Buyer Beware!
I ordered the “deluxe” hot tub cover from The Cover Guy after reading all the details about it on their website and speaking with a representative. I told them I have an Optima model hot tub by Sundance. Although the representative said they do double check the...
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Review
#1342010 Review #1342010 is a subjective opinion of poster.
Product
The Cover Guy Hot Tub Cover
Cons
  • Receiving inferior item then i thought i ordered from website
  • Misrepresentation of construction
  • Not receiving immediate customer service with satisfaction
Reason of review
Bad quality
Loss
$350
Preferred solution
Full refund
Tags
  • Inferior Quality Merchandise
  • Bait And Switch Website
  • Poor Customer Service Satisfation
  • Made Poorly

The Cover Guy - Do u notice that they don't respond to certain complaints cuz they know it's true and they can't rebut the complaint?

1.0
Details
when they know it's true they remain silent. They won't respond to bonafide claims or complaints because it will expose them. really! really! really! {{redacted}}
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Review
#1338798 Review #1338798 is a subjective opinion of poster.
Service
The Cover Guy Customer Care
Cons
  • Running around
Reason of review
Bad quality
Preferred solution
man up
Tags
  • shipping and delivery
1.0
Details
I ordered a spa cover on June 2 and paid by credit card. It is now August 20 and I have not heard from them regarding the status of my order. When I call it goes into voice mail. I have left several messages and requested a call back and have not heard from them. Their...
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3 comments
Anonymous
#1555596

A representative from The Cover Guy finally reached out to me and I did reorder. I’m keeping my fingers crossed. But thank you Pissed Consumer for having this web site since I probably would not heard from them otherwise

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Review
#1334669 Review #1334669 is a subjective opinion of poster.
Service
The Cover Guy Shipping Service
Reason of review
Poor customer service
Loss
$410
Preferred solution
Full refund
The Cover Guy - In the middle of a challenging issue.
Received damaged cover: (August 2018) I picked up the cover from the shipment center to save three days shipment. Once I opened the cover I found a tear from one of the straps that was wrapped around the cardboard box holding the cover. I took pictures and sent them to...
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Review
#1325919 Review #1325919 is a subjective opinion of poster.
Product
The Cover Guy Cover
Reason of review
Damaged or defective

The Cover Guy - 2 months and still no cover

1.5
Details
Ordered a cover and gave the dimensions. They got back with me and said the dimensions did not match what they had on file for my hot tub. Said to measure the tub which I did. New cover came the same size as my tub and would not fit. They refuse to do anything to solve this. Would not recommend this company.
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Review
#1322472 Review #1322472 is a subjective opinion of poster.
Service
The Cover Guy Shipping Service
Reason of review
Order processing issue
1.0
Details
no /poor customer service ordered a cover over one month ago, have not received the cover, have left several e mails and voice mails requesting a up date with no response they state 24 / 7 customer service / what a joke / would not advise any one to but any thing from...
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1 comment
Anonymous
#1514199

Hi OssifiedOcelot,If you could identify yourself we could look into your inquiry. This is peak season for custom hot tub covers and production time is based on seasonal volume.The internet is open 24 hours a day but The Cover Guy employees do not work 24 hours a day, our apologies.Please sent your identification email to claire@thecoverguy.com to look into the status of your order.Thank you

Review
#1294609 Review #1294609 is a subjective opinion of poster.
Service
The Cover Guy Shipping Service
Pros
  • The
  • That they seemed like a reputable company
Cons
  • Never received it
  • No call backs or return e mails
Reason of review
Poor customer service
Loss
$425
Preferred solution
Deliver product or service ordered
1.5
Details
The warranty is a joke. We had our cover 2 years on a covered porch. It was not exposed to the elements. The cover became extremely heavy and was falling apart. We were told we had to pull off the cover so they can sew it and we had to send them $100 for shipping of...
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1 comment
Anonymous
#1514203

Hello BelligerentZorse,The warranty for a hot tub cover is for manufacturing defect on materials and workmanship. This reads like your issue was covered.

If you read the warranty you will see it covers the product and not freight. All cover companies follow the same principle.Thank you

Review
#1290306 Review #1290306 is a subjective opinion of poster.
Product
The Cover Guy Cover
Reason of review
Warranty issue