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I received a replacement spa cover from The Cover Guy replacing my old one from them. The old one qualified for a discount towards the new one. When I received it, it had one strap on each side. I attempted to call their 800 number, but there was no answer. I sent...
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1 comment
Anonymous
#210337

I received a cover guy cover as well and the straps were on each side of the cover. This works well as we have a lot of wind in our area and it keeps the cover from coming off the spa.

They were placed perfectly for our need.

I would recommend them to anyone! They are custom made covers so why not just ask to have the straps placed where you would want them!

Review
#203181 Review #203181 is a subjective opinion of poster.
Product
The Cover Guy Cover
Received hot tub lid today, ordered in May. Sent dimensions for lid with company and type of tub I had. They sent email, stating they were increasing dimensions...we said no...keep it as ordered....thought all would be fine, but not sure...size is fine...but they put...
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3 comments
Anonymous
#164397

Thank you for your response and also for handling this situation with me. I will be making the diagram and getting this to you.

I also appreciate that you are not an OEM, however, the information regarding your strap location would have been appreciated as I would have contacted you before you made the cover, thereby avoiding the current situation.

Sincerely, Mavis

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Review
#188899 Review #188899 is a subjective opinion of poster.
Loss
$490
The main thing to understand when buying from the Cover Guy is that they are just a Middle Man. They don't make the covers, they just take your order and pass it along to the plant that will make it, and keep the difference. The cover I ordered included and...
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5 comments
Anonymous
#568781

I ordered my cover 1 month ago tomorrow, and included the "rush fee". To their credit, the initial cover was delivered, but it was damaged in transit so we were told to decline it.

It has now been 2 weeks and I have no update on the status, no tracking no, no expected delivery date.

The status on the web site still says "remake". If they do the right thing and contact me with an update, deliver the cover, and credit my "rush fee", I will post an update.

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Review
#161691 Review #161691 is a subjective opinion of poster.
Product
The Cover Guy Cover
Purchase a new $400 spa cover about 4 months ago from "The Cover Guy" and started mildewing on the inside even though they say it was mildew treated to prevent mildew. Never had this problem with old cover. And they refuse to cover under warranty or replace....
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6 comments
Anonymous
#1153385

2008 ??? Can't believe these Sh*tbirds have been screwing customers over for EIGHT YEARS !!

Wow !

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Review
#112049 Review #112049 is a subjective opinion of poster.
Loss
$400