The Cover Guy
Reviews and Complaints
Cover Guy - Never Again
We have been contacted by a representative of The Cover Guy and have had our issues resolved to our satisfaction. It\'s unfortunate that this site will not allow removal of complaints, as in my case, the company came through in the end. Good for you Cover Guy folks!
Contacted Cover Guy and was told to contact Prestige Warranty Service?? Prestige required the original receipt, multiple photos, measurements, etc., etc. After supplying all requested information and waiting over a week, the folks from Prestige told me it would cost me $130 to replace the cover and another $105 to ship it to me. If I wanted to spend over $200 every year, I'd pick up an economy throw-away cover and not have to deal with the aggravation.
Spend your money elsewhere. Definitely not worth doing business with.
My hot tub cover is too big & not square!!
I purchased a hot tub cover from The Cover Guy. It was received too big and it is not even square!!!!
They had me send pictures and every comunication was just another excuse. I ordered it 84.5" My 'upgraded' cover is 85.5 x 86.25. Horrible, horrible ......I wish I would have found this site before ordering. My favorite excuse is that "we have munufactoring allowances" Wow, another word for if it's not right too bad.
I order this March 23, 2012 and received their last excuse for why it is ok for it to be the wrong size on May 7, 2012.
They completely suck. Please don't do business with them.
The Cover Guy is a BBB Accredited Business
THE COVER GUY hot tub covers are very low quality using the cheapest materials.
Did't cover warranty
I took down my video. The Cover Guy took care of my problem in a timely fashion (about 2 weeks). Thanks to Lisa at The Cover Guy.
After posting a you tube video of my defective hot tub cover, I received an email from The Cover Guy offering me a new hot tub cover if I took down the video of my cover. I just received my new cover yesterday.
Cover made wrong size NO REFUND OR EXCHANGE
Orderd cover 71 inches they made it 78 after it took 2 months to recieve. They will not return calls and only offered to re-make it for 226.00 more...
I will only remove this complaint when you remedy the situation. BUYER RYAN GARRISON.... This company is a rip off at the highest degree. This is the 4th complaint about them just on this site.
I will continue to post on all other review sites untill they remedy this situation and GIVE ME WHAT I ORDERED AND PAID FOR OR REFUND ME MY 279.99 that i paid. People work to hard for you to rip them off like this......
Do not use the Cover Guy. They are thieves and ***-artists.
The Cover Guy (do not use) (scam)
Sent cheaper hot tub cover
Cover Guy Company is a ripoff
Spa Cover Straps Attached Incorrectly
Slow in response
Quick service after ordering, and they caught my measuring mistake. (Good customer service) When product arrived the accessory (cover cap) was torn from packaging staples.They were some what slow in authorizing refund and even slower notifying us that they received item, and even slower in getting authority to issue credit back to us rather than replace.
Finally got refund, but in this day of electronic communication, they were very disappointing about their (customer service). The product seem to be of a lesser quality than my original factory cover, and I thought the tie downs were of a lesser quality and in poor locations for our needs
Received hot tub lid w/one strap on each side
Roll the dice...with the Cover Guy
The main thing to understand when buying from the Cover Guy is that they are just a Middle Man. They don't make the covers, they just take your order and pass it along to the plant that will make it, and keep the difference.
The cover I ordered included and upgrade($)for a heat seal that goes between the two halves. This seal was two inches shorter on one end than the width of the cover, thus leaking heat. On cold mornings you can see a steady stream of steam escaping.
Also, after just a couple of months, water is collecting under the vapor barrier. I was offered an upgrade for that too, but declined thinking that it would have to at last as long as the original cover without it.
Bottom line is that you really have to be motivated to be without your spa for the duration of the time that the cover would be tied up in shipping- if your request for a replacement was even honored. Many reviews I had read before making my purchase, stated that too often they were given the run around. this applied to several cover replacement sites.
I look at it as if it is a roll of the dice. You may luck out and get a perfect cover, but if you don't, the money you saved by not buying from a place where you could do a face to face return is lost in inconvenience and aggravation.
Would not replace spa cover that mildews
Purchase a new $400 spa cover about 4 months ago from "The Cover Guy" and started mildewing on the inside even though they say it was mildew treated to prevent mildew. Never had this problem with old cover.
And they refuse to cover under warranty or replace. A good spa cover does not have this problem. Please do not buy from The Cover Guy or Ideal Spa unless you like wiping up mildew every week.
I guess my saving a few dollars from buying on the internet did not work this time and will deal with local supplier in my town.
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Just checked my warranty - it's not 7 years - it's 7 years rated ! So I bought my "extreme cover" in September 2009 - so it's just over 4 year - and the warranty says that I pay 70% of the original charge.
Haven't contacted them yet - but looks like I'll have to pay shipping too. Shipped from H.S.T. Synthetics in Mississauga. Who the *** are these guys ?
My Extreme was supposed to have a taper so water and snow would "run off".
Mine had no taper. I have to tell you - this is no 7 year cover.