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Absolute worst experience and still not done! I placed an order with this company on August 26th, with the expectation that it would take 3-4 weeks to receive my cover. A completely realistic expectation since that is what the site stated when I placed my order. After...
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Anonymous
kattie6485

Update- I received notification today that my cover has shipped. I will say that once the company told me an actual date that our cover would ship by, they followed through. I...

kattie6485
kattie6485

Update to this review. I was emailed today that I would receive a tracking number by Monday October 16th. Crossing my fingers that it comes!

1.0
#1113109
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The Cover Guy -  Warranty  and poor quality
The Cover Guy -  Warranty  and poor quality
I bought a cover from this company.After about 8 months of having it I noticed it started to have an intention on it .It called them and was told to send pictures.I did.No call back .After a month or so I call again.Was told the boss would call me back.Got a e mail...
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Anonymous
The Cover Guy

Hello Elisama,You contacted us when your cover was over an year old. Your situation with the sun melting the foam is not a manufacturer's defect and therefore not covered unde...

1.1
#1103362
Reply to reviews
Cons: Cover took over 10 weeks to ship (and 12 weeks to arrive) even though they guarantee that it will ship in 4 weeks. I wouldn't have cared too much that it took so long, but what really upset me was the constant lying. First off, they will not send you updates as...
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Anonymous
KT

Same exact thing I'm going through with them now!! It's been 8 weeks and still counting. Complete run around every time I email for status. I will NEVER do business with this ...

Anonymous
Amy Jeska

This is exactly what happened to us! The only difference is after 8 weeks we demanded a refund and they did issue one. Never will order from this company!

1.2
I didn't like
  • Lied about delivery
#1102033
Reply to reviews

The Cover Guy - Still waiting.

The Cover Guy
#1106344
1.3
Details
Ordered cover July 6th. Still waiting September 26th...... never again will we buy anything from them.
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Staff
Warranty
Website

The Cover Guy - Scott, pissed off by TCG!

The Cover Guy
#1081059
Wish I had seen these reviews before I ordered. Totally getting the runaround nothing happened after 3 weeks I emailed they said 5 weeks it's now five weeks and nothing totally dissatisfied!
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The Cover Guy - Six weeks still waiting

The Cover Guy
#1077837
I should have read these reviews first, their responses are automated reply of we'll contact you with a tracking number, no response via requests. Will challenge with credit card challenge for no delivery.
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The Cover Guy - HORRIBLE Customer service and delay!!! BEWARE. BUY ELSEWHERE
1/1

The Cover Guy - HORRIBLE Customer service and delay!!! BEWARE. BUY ELSEWHERE

The Cover Guy
#1072674
Took 2 months to get cover and then received wrong cover!! Completely wrong size and color. It is always the same excuse...its our busy season, we are covering for alot of people, blah blah blah. Just own up to the fact that your customer service and follow up is horrible. Plus the quality of the cover we got in error is not great at all. GO ELSEWHERE!!!!
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Cover arrived ripped . At first customer service said they would fix/service. Tear was on inside of fold which delivery service could not have accessed. 2nd day call from Cover Guys, they decided it was fault of delivery service. I now have an expensive ripped hot tub...
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Anonymous
The Cover Guy

Hello - we cannot identify this posting as one of our customer as they do not identify themselves.Our shipping policy for our US customers is to schedule a delivery appointmen...

1.3
#1101545
Reply to reviews
I was told 3 weeks after I ordered that it would take 8 weeks to ship my order. I wanted to cancel - so after 20 emails, they told me they wanted a $50 fee to cancel. I complained that they never disclosed their crappy lead time, why do I have to pay. They relented -...
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Anonymous
The Cover Guy

Our company did experience a very high volume of sales from early spring through summer this year. The whole industry did.Our standard 3 to 4 weeks production time and this s...

#1100668
Reply to reviews
Like many others have posted, I could only see positive reviews when I checked them out and wasn't aware of this site. My order for a new cover was way back in April. After placing the order I decided I wanted to be able to get in/out by myself and added a lifter and...
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Anonymous
The Cover Guy

This posting does not identify themselves so we cannot acknowledge they are a verified buyer. We apologize for your delayed delivery and experience. Most hot tubs will fit mo...

1.6
I liked
  • Helpful when ordering
I didn't like
  • Communications not being returned lifter incompatible
#1099334
Reply to reviews
I ordered a cover on 7/7/17. I was told (through email) 4-6weeks delivery. At 6 weeks and I never heard anything. I left two voicemails that were never returned. I emailed and was told second week of September. I emailed 9/5 and was told they were delayed with shipping...
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Anonymous
The Cover Guy

We cannot verify if this is one of our buyers as they do not identify themselves.Our company did experience a very high volume of sales from early spring through summer this y...

Anonymous
Anonymous

We had the same experience with this horrible company. Here is what we found out. "THE COVER GUY" does not make covers - they have another company called "Prestige Covers" m...

1.0
#1098492
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I was initially going to order a replacement Foam insert for y Hot Tub Cover which was under warranty. The replacement was only $100 , plus $100 shipping. I chose to purchase a brand new cover instead. For the extra $100 why not. I was told it would take 3-5 weeks for...
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Anonymous
The Cover Guy

We cannot verify if this is one of our buyers as they do not identify themselves.Our company did experience a very high volume of sales from early spring through summer this y...

Anonymous
COVER GUYS ARE DIKS

But they have all "FOUR STAR" reviews on their website! HOW IS THIS POSSIBLE?!?!?Actually, why can't we put REAL reviews on their website?SOMETHING FISHY IS GOING ON HERE!!!

#1097011
Reply to reviews
I HIGHLY, HIGHLY, HIGHLY recommend you DO NOT order ANYTHING from this company. The Cover Guy is not an honest company. Start by reading the reviews on this page: https://the-cover-guy.pissedconsumer.com/ We ordered a cover nearly 4 months ago and were lied to about...
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Anonymous
The Cover Guy

Our company did experience a very high volume of sales from early spring through summer this year. The whole industry did. Our production facility did fall behind our standar...

1.4
#1088288
Reply to reviews

Contact The Cover Guy

Mailing Address:
The Cover Guy
2315 Whirlpool Street, Suite #192
Niagara Falls NY
Phone:
(866) 622-6837
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The Cover Guy Products and Services

Website originally said 2-3 weeks for delivery, this was changed to 5 weeks due to "peak season" with no apologies. and no offer to be accommodating. At this point, we've been waiting over 6 weeks and no sign that it's shipped and no progress update. As everyone has...
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Anonymous
The Cover Guy

We cannot verify if this is one of our buyers as they do not identify themselves.Our company did experience a very high volume of sales from early spring through summer this y...

1.0
I didn't like
  • No customer service
  • No response to emails or voicemails
  • Voicemails
#1086824
Reply to reviews