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Website originally said 2-3 weeks for delivery, this was changed to 5 weeks due to "peak season" with no apologies. and no offer to be accommodating. At this point, we've been waiting over 6 weeks and no sign that it's shipped and no progress update. As everyone has...
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1.0
I didn't like
  • No customer service
  • No response to emails or voicemails
  • Voicemails
#1086824
Reply to reviews
Same story here. I placed my order on June 8th. It went into production on June 19th. I've reached out several times to get an update and am being told what I want to hear... however they have failed to deliver. Most recent update said that I would receive tracking...
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Anonymous
golferchick

Same story. Ordered June 6th, no cover. After 7 emails and multiple phone calls - a few which were returned, on August 6th, after talking to them and letting them know that ...

Anonymous
Anonymous

Hi. I have the same problem. I ordered mine 6/28 and I still don't know when I will get the cover.I contacted my credit card and made a claim against this company. They wer...

#1084530
Reply to reviews

Same issues as everyone else. Was told cover went into production on June 28th and when I ordered their website said delivery 2-3 weeks. Have been told it is now "peak season", REALLY middle of summer is "peak season" for hot tub covers???? so 5 weeks for delivery....
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2.2
I didn't like
  • Delivery
#1083870
Reply to reviews

The Cover Guy - Scott, pissed off by TCG!

The Cover Guy
#1081059
Wish I had seen these reviews before I ordered. Totally getting the runaround nothing happened after 3 weeks I emailed they said 5 weeks it's now five weeks and nothing totally dissatisfied!
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The Cover Guy - Six weeks still waiting

The Cover Guy
#1077837
I should have read these reviews first, their responses are automated reply of we'll contact you with a tracking number, no response via requests. Will challenge with credit card challenge for no delivery.
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The Cover Guy - HORRIBLE Customer service and delay!!! BEWARE. BUY ELSEWHERE

The Cover Guy
#1072674
The Cover Guy - HORRIBLE Customer service and delay!!! BEWARE. BUY ELSEWHERE
1 of 1
Took 2 months to get cover and then received wrong cover!! Completely wrong size and color. It is always the same excuse...its our busy season, we are covering for alot of people, blah blah blah. Just own up to the fact that your customer service and follow up is horrible. Plus the quality of the cover we got in error is not great at all. GO ELSEWHERE!!!!
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The Cover Guy - I pay for nothing

The Cover Guy
#1054982
1.3
Never received it.....no answer to my E Mail....
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going on 7 weeks, total lack of communication. they promise a review of your order, never happened try asking for updates, if you get one it's just blowing you off and not answering your question. no one ever answers the phone website says 24/7 response, more like 1...
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I didn't like
  • Delivery
#1077042
Reply to reviews
So even in the era of social media.. this outfit can't get it together.. Ordered May 22 for what the receipt specifies as " all custom orders including hot tub covers are shipped within 3 - 4 weeks depending on seasonal volume. So.. today is July 17 and the only thing...
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#1075444
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They originally said 4 weeks when I ordered but I emailed (can't get through on status phone number) and then they said 5 weeks , at 5 weeks they said 6 weeks , at 6 weeks they said 7 weeks. Finally got through on phone (different #) and they said another week or more....
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#1073267
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Ordered cover a month ago. Paid extra for expedited delivery. Still no cover. I would not order from them again. Be carful if u do as they do not honor their commitments on delivery dates. They keep telling me production is behind can not give me a delivery date and it...
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1.5
#1067044
Reply to reviews
I could never recommend anyone to purchase a cover from the Cover Guy although the price was competitive. My previous cover lasted 6+ years; the Cover Guy's product only lasted 18 months. I guess it gets back to the old adage, you get what you pay for. Don't be tempted...
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Anonymous
The Cover Guy

Hello - we have received some feedback with similar content and have responded back to this person. However he has not responded to let us know who you are. Please contact ...

Anonymous
tim

I bought one last year junk

#1063788
Reply to reviews
We had expedited shipping added to our order after we found out it takes WEEKS with the regular order. We were going to cancel our order but they recommended the expidited delivery and assured us it would ship the next week. It's been a month and still no cover!!!! We...
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1.7
#1061726
Reply to reviews
Cover is junk. workmanship is poor. materials they use are not the best in the industry - that is misleading, vinyl is low quality, doesn't last. Warranty is basically a way to get you to pay for a replacement cover that won't last. All the problems you are reading...
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1.0
I didn't like
  • Product
#1043084
Reply to reviews